The Less Group is a fast-growing, multi-disciplined cleaning and restoration specialist. Across our four divisions - Floorless, Traceless, Spotless and Wasteless, we cover everything from routine commercial cleaning to complete and sensitive domestic works.
Our services span flooring restoration and non-slip treatments, biohazard and trauma cleaning - hoarder and clearance, after-death cleaning, and fire and smoke damage restoration, alongside large scale commercial cleans from student accommodation turn-over to sparkle cleans. Whatever the scale or nature of the job, we bring the same standard: thorough, compliant, and completed with care and discretion. We've grown quickly over the past 3 years because our clients trust us to handle the difficult jobs professionally.
We’re seeking an Operations Assistant to help us thrive further and keep our administrative organisation to a high standard and help us to continue to grow effectively and efficiently. As Operations Assistant, you'll play a key role across all our departments providing support and keep the wheels turning in a smooth and compliant manner.
Key Responsibilities
- Create clear, accurate job briefs so technicians and subcontractors have everything they need to complete their works
- Check that job reports are completed and entered correctly by technicians and subcontractors, following up on any gaps
- Organise additional labour and cleaners at short notice to meet job demands
- Arrange waste collections in line with current waste regulations, keeping accurate records
- Complete and file all relevant job and compliance documentation accurately and on time
- Ensure compliance requirements are met across every job, flagging any issues to the Operations Manager
- Liaise with clients where necessary, providing updates and resolving queries professionally
- Assist with preparing and issuing accurate quotes for clients
- Schedule jobs efficiently, coordinating diaries across technicians, subcontractors and clients
- Manage diaries for the office team, booking in appointments and resolving scheduling conflicts where necessary
- Update and maintain our social media pages when needed, keeping content current and on-brand
Requirements
- Excellent attention to detail, with the ability to spot and correct errors in reports and documentation
- Exemplary written and spoken English, comfortable drafting client-facing communications
- Great communication skills, confident liaising with clients, technicians and subcontractors alike
- Able to stay organised and calm while working in a fast-paced, changing environment
- Experience in a similar administrative or operations role isn't essential, but is preferred
- Efficiency in Excel
- Highly organised, able to multi-task and prioritise
- Able to work from our Ellesmere Port based office
What you get
- Salary from £27,000 upwards, dependent on experience
- 28 Days Annual Leave including Bank Holidays
- Expenses covered for work-related travel
- The opportunity to grow with a fast-paced, expanding business
Pay: From £27,000.00 per year
Work Location: In person
