Vacancy: Repairs & Maintenance Quality Surveyor
Closing date: Sunday 19 July
Shortlisting: Monday 20 July
Proposed Interview date: Thursday 23 July
Salary: £42,664
About the vacancy:
We're looking for an experienced and customer-focused Quality Surveyor to help ensure repairs and maintenance work is delivered to the highest standards across our homes. You'll carry out property inspections, diagnose complex repair issues, create detailed specifications, and undertake quality checks to ensure works are safe, compliant and completed right first time.
Working closely with operatives, supervisors, contractors and residents, you'll play a key role in improving repair quality, reducing repeat visits and driving excellent customer outcomes. This is an ideal opportunity for someone with strong surveying or repairs experience, excellent technical knowledge and a passion for service improvement.
A full UK licence is essential for this role
Specifically, in the role you will:
Technical Inspections & Scoping
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Carry out detailed property inspections for responsive repairs, complex maintenance issues and follow up site visits where required.
- Produce accurate works specifications, schedules and costed scopes aligned to organisational standards, compliance requirements and safe working practices.
- Identify building defects, technical risks, safety issues and underlying causes of repair failures including any HHSRS risks.
- Ensure scoping is consistent, proportionate, cost effective and technically appropriate.
- Provide technical guidance to Operatives, Supervisors and contractors on repairs, building pathology and appropriate repair solutions.
- Support out of hours emergencies requiring technical signoff or advice when required
Quality Assurance & Post Inspection
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Conduct post works quality checks to ensure all works meet required standards and specifications.
- Verify compliance with building regulations, H&S requirements, and organisational technical standards.
- Identify defects, incomplete works or poor workmanship and ensure corrective actions are completed promptly.
- Escalate recurring quality issues, patterns and training needs to the Team Leader and Operations Manager.
Health, Safety & Compliance
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Ensure all inspections and specifications reflect relevant legislation, CDM, safe working practices and organisational policies.
- Highlight any safety concerns immediately and ensure corrective action is taken.
- Include compliance requirements (e.g. asbestos awareness, electrical, gas safety) in all scoping and inspection activities.
- Support audits, compliance checks and organisational readiness for regulatory scrutiny and change.
Performance, Data & Reporting
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Provide accurate data on repair types, property condition, quality issues, performance trends and cost drivers.
- Support analysis of root causes, repeat repairs, and the effectiveness of repairs solutions.
- Maintain accurate records, photographs and survey notes within digital systems.
- Support continuous improvement initiatives based on performance insights, technical findings and customer feedback.
Collaboration & Service Improvement
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Work closely with Repairs & Maintenance Team Leader and Supervisors to align scopes with resource capability and delivery expectations.
- Contribute to the development of standard specifications, technical guidance and quality benchmarks for repairs.
- Support improved coordination with Customer Services and Housing Management teams.
Customer Focus
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Ensure repair works are completed to a high standard that enhances customer satisfaction and confidence.
- Support customer facing colleagues by explaining technical issues and inspection findings in clear, accessible language.
- Address customer reported quality concerns and ensure outcomes are resolved promptly and professionally.
(Please refer to the attached recruitment pack for more information.)
Application Process:
We require an application form to be completed for every role.
We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.
Your Hedyn, our comprehensive benefits package:
We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
We are still at the beginning of our journey. Join us to help shape it.
Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.
SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.
At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.
Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.
We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.
