Customer Service Advisor
Salary dependant on experience
Full Time Positions
Permanent Contract
Location: East Antrim Agency across our Larne and Ballyclare offices
Monday to Friday, 9am – 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the East Antrim Agency.
About the role:
Your role will include handling existing motor, personal and commercial insurance policies for our current customers as well as initiating policies for clients new to NFU Mutual. You’ll apply your excellent, professional telephone manner to deal with any queries and to build long term relationships with our loyal customers. With your flexible approach you’ll provide administrative support and perform other office duties as required with ‘can-do’, pro-active enthusiasm.
About you:
Previous experience is desirable but not essential although you will be expected to bring a positive, people orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused team. In return, you can expect full training in order to become licensed to sell NFU Mutual products in a friendly and supportive environment. Due to the expansion of our business, there may be progression opportunities in the future for the right person.
Ideally, we are looking for a candidate who has (but not essential) –
1. Experience working with customers over the telephone and face to face, preferably in an
insurance or financial background
2. Used Microsoft and sales support systems
3. Good organisational skills and a problem-solving mentality
4. The ability to communicate confidently and effectively
5. A minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above.
6. A full UK driving licence
Our commitment to you:
Successful candidates will be required to attend training courses arranged and run by NFU Mutual and pass the relevant licensing qualifications within an agreed timeframe.
Benefits
Competitive salary according to experience including bonus scheme, 32 days annual holidays including your birthday off work, pension scheme, full on the job training, team building away days during the year, tea/coffee and biscuits to help get you through the day and staff uniform. Option to move to 4 day working week upon successful completion of probation period.
Please apply in writing with CV and covering letter to: [email protected]
Closing date for all applications: Wednesday 8th July 2026 at 5pm
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
