Job Overview
We are seeking a professional and organised full time Medical Administrator/Receptionist to join our team. This role involves providing exceptional administrative support, managing patient interactions, and ensuring the smooth operation of the front desk. The successful candidate will be the first point of contact for patients and visitors, contributing to a welcoming and efficient environment. Previous office and administrative experience is preferred, with a strong emphasis on excellent communication skills and attention to detail.
This is a full time role at 37 hours per week, Monday to Friday between 8am - 6.30pm, hours to be confirmed at interview.
Responsibilities
- Greeting patients and visitors in a courteous and professional manner
- Managing appointment scheduling and cancellations using the practice management system
- Handling incoming calls, responding to enquiries, and directing them appropriately
- Maintaining accurate patient records in compliance with data protection regulations
- Processing billing, payments, and insurance claims efficiently
- Coordinating correspondence, including emails and postal mail
- Ensuring the reception area remains tidy, welcoming, and well-stocked with necessary supplies
- Assisting with administrative tasks such as data entry, filing, and document organisation
Requirements
- Proven office experience, preferably within a healthcare setting
- Strong administrative skills with proficiency in MS Office (Word, Excel, Outlook)
- Excellent organisational abilities and attention to detail
- Outstanding communication skills, both written and verbal
- Ability to work efficiently under pressure whilst maintaining professionalism
- Friendly demeanor with a customer-focused approach
- Ability to handle sensitive information discreetly in accordance with confidentiality standards
This position offers an opportunity to become an integral part of a dedicated healthcare team within a supportive environment. The ideal candidate will be proactive, adaptable, and committed to delivering high-quality service to patients.
Pay: £24,819.60 per year
Benefits:
- Bereavement leave
- Company pension
- Free parking
- On-site parking
Work Location: In person
