Application Support Engineer – Join the Team at LendingMetrics!
LendingMetrics is one of the UK’s leading providers of financial technology, working in partnership with both Experian and Equifax. We offer a diverse range of decisioning software and data services to the online lending industry in both the UK. We primarily supply services to UK clients; however, we have ambitious plans for growth and are looking to expand into new territories overseas.
We currently have an exciting opportunity for an Application Support Engineer to join our Technical Operations team. The primary focus of the role will be to support, maintain and develop our platforms. Working with clients and development teams, you will troubleshoot issues, identify and fix bugs, analyse requirements and develop new features.
What We Can Offer
We know that a great role is about more than just the work you do – it’s also about how you’re supported, rewarded and developed. Here’s what you can expect as part of the LendingMetrics team:
- 23-days annual leave entitlement (based on full-time employees)
- Additional holiday through tenure and the option to purchase more
- Company Sick Pay
- Private Health Cover with Bupa
- Life Insurance
- Annual Pay and Benefits Review
- Free lunch provided on Tuesdays & Thursdays
- Staff Socials
- Employee Referral Scheme with a bonus reward
- Casual, relaxed and friendly office environment
What We’re Looking For
The role:
- Provide effective technical support for applications.
- Troubleshoot issues reported by clients, ensuring issues are documented, tracked, addressed and resolved in a timely manner and in accordance with agreed SLAs.
- Work closely with stakeholders, business analysts and developers on issue resolution and solution delivery.
- Effective and regular communication with clients to ensure exemplary customer service is delivered for each ticket raised.
- Gather and analyse client requirements for RFCs (requests for change), write detailed specifications and assist in their development.
- Deliver high quality work to strict timelines.
- Test and document software according to the functional requirements.
- Assist in the deployment of application updates.
- With training, assist in debugging existing code, and designing and implementing client RFCs, ensuring code is robust, efficient and reusable.
- Ensure the best possible performance, quality, and responsiveness of applications.
- Support other team members and contribute to their training.
What We’re Looking For – Skills & Experience
Required:
- Experience working in an application or software support role.
- Strong in analysis and problem solving.
- Must be highly focused, self-motivated, and disciplined.
- Excellent communication skills. Ability to present highly complex technical concepts for a non-technical audience.
- Strong focus on attention to detail, rigorous in testing and completion of a task.
- Good organisation and able to work under pressure.
- A willingness and drive to learn new skills.
- Comfortable working both autonomously and as part of a team.
Desirable:
- Understanding of Agile processes and methodologies, software lifecycle management, DevOps and source control
- A solid understanding of the concepts and features of APIs.
- Knowledge and experience of development and testing tools, such as Postman and XMLSpy
- Experience of or exposure to C#, SQL, XQuery, XML, Json, Javascript, HTML, IIS, SQL Server, database administration.
- Experience working with Visual Studio, ideally with Azure DevOps and Git.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Work Location: Hybrid remote in Fareham PO15 7AH
