Love people? Thrive on variety?
If you’ve got a knack for making guests feel at home and enjoy a mix of hospitality, admin and making sales - this could be just the role for you.
We’re looking for a confident, friendly and enthusiastic Hotel Receptionist to join our team at The Washington, our cosy guesthouse, with 42 characterful bedrooms right in the heart of Clifton.
At Quarter, we do things differently. We’re an independent hospitality group that’s been part of Bristol’s story for over 60 years - proudly local, team-focused and full of personality. You’ll work hard, learn loads, and be part of a supportive, down-to-earth team that loves delivering great service (and having a bit of fun along the way).
Location: Bristol - The Washington Guesthouse, St Paul's Road, Clifton, BS8.
Contract type: There are two options available - either a permanent, ongoing contract, or a fixed term, temporary contract until the end of September 2026. Let us know your preference when you apply!
Hours and shift times:
This role is offered on a full time basis as follows:
Full time: 36-39 hours per week
The above hours are worked over 5 shifts that are either early (7am - 3pm) or late (2pm - 10pm).
Weekends are worked on rotation with you getting 1 weekend off in every 3 on average.
Pay: This is an hourly paid position offering £12.74 per hour plus uncapped bonuses that add on average around £80 - £100 per month. This estimate reflects typical performance, with many team members exceeding these results.
What you’ll be doing
Every day’s different, but here’s a taste of what’s involved:
Welcoming guests with warmth and personality - first impressions matter!
Managing check-ins, check-outs and reservations (accuracy is key)
Hitting your sales targets (upselling add-ons, selling rooms etc) and helping guests discover the best we offer
Handling enquiries and keeping everything running smoothly behind the scenes
Supporting your team and keeping those admin plates spinning
Once trained, you’ll work independently at the desk, with an hour’s crossover each day with your colleague taking on the next shift. You’ll have wider support from our very hands-on Hotel Assistant Manager and Hotel Manager
About you
You’ll be:
A people person, naturally friendly and approachable
Organised and detail-focused - great at juggling tasks and staying calm
Motivated by targets and teamwork
A resilient problem solver
Flexible to work a mix of early (7am–3pm) and late (2pm–10pm) shifts, including weekends (rota based)
Hotel or hospitality experience is great, but not essential - we’ll provide plenty of training for the right person with the right attitude.
Why you’ll love working with us:
We know it’s our people who make the difference, so here are some of the perks you’ll enjoy:
Growth and career progression opportunities
Quarter Staff discount - this will give you a 20% discount in all our restaurants (plus a 50% discount at Racks between 5pm and 8pm on Fridays!) and will entitle you to fantastic friends and family rates within our hotels
Employee Assistance Programme (run by Hospitality Action) - 24/7 support, national discounts and other wellbeing advice
50% off HowTheLightGetsIn festival tickets for you, your friends and family
The opportunity to work within an award winning independent hospitality company
Pension contribution
First Bus travel discount (10% off)
Cycle to work scheme + secure bike storage
Competitive Gym membership at Anytime Fitness on Queen's Road in Clifton and other local discounts including hairdressers, Noah's Ark Zoo Farm, Hospitality Rewards scheme and a very handy B&Q + Tradepoint discount
Regular company socials - Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!)
Freemeal on shift - fuel for service!
Uniform provided
Ongoing training and support
How to apply:
Send your CV and a short cover letter (PDF format preferred) via the apply now link. The closing date for applications is Friday 31st July 2026.
Shortlisted candidates will first be invited to a telephone interview with our HR team, and success at that stage would lead to a face-to-face final round interview with the hotel manager.
We’ll be reviewing applications as they come in, and may close recruitment early when we find the right fit. So don’t wait too long to apply!
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