Please note: We are unable to offer sponsorship for this role.
We're looking for an experienced Care Coordinator to join our friendly team at Willows Home Care.
Willows was founded in 2016 by Charlotte Wright after 23 years as a paramedic. Her goal was simple: build a home care company that puts people first – both the clients we support and the team who care for them. Today, we proudly support over 45 clients across our local community.
Charlotte now works alongside her daughter Beth, our Assistant Manager, and together they've created a business that still feels like family. We're not a large corporate provider – everyone knows each other, everyone helps out, and you're never just a number.
If you've worked in care coordination before, you'll know every day is different. It can be busy and sometimes unpredictable, but you'll never be expected to manage it alone. Charlotte and Beth still work alongside the team every day, helping with care calls, solving problems and supporting the office whenever needed. They understand the role because they still do it.
We believe in being honest from the start. The salary advertised is what you'll be paid, the hours are exactly as listed, and while overtime is available, it's never expected. When you're off, you're off.
If you're organised, compassionate and enjoy working as part of a supportive team, we'd love to hear from you.
Working Hours & Pay
- Salary: £29,536 per year
- Three fixed midweek office days (9:00am–5:00pm) based in Penwortham
- On-call responsibility after office hours on your working days
- Alternate weekend on-call rota (Friday evening to Monday morning), managed from home
The Role
As our Care Coordinator, you'll help organise the day-to-day running of our domiciliary care service, ensuring clients receive safe, high-quality care while supporting both our care team and office.
Like everyone here, you'll occasionally help with care visits when needed, so a full UK driving licence and access to your own vehicle are essential.
What You'll Be Doing
- Coordinating care and managing schedules
- Responding to new enquiries
- Creating and reviewing person-centred care plans
- Carrying out staff supervisions and supporting the care team
- Speaking with clients and families to ensure high standards of care
- Completing audits and risk assessments
- Supporting the day-to-day running of the office
- Working closely with Charlotte and Beth to continually improve our service
- Providing care visits when required
Essential Requirements
- Previous care coordination or similar experience
- Level 3 Diploma in Health & Social Care (minimum)
- Full UK driving licence and access to your own vehicle
- Good computer skills and confidence using Microsoft Office and care management software
- Be friendly, approachable and professional
- Right to work in the UK
If you're looking for a role where you'll be valued, supported and genuinely make a difference every day, we'd love to hear from you.
Pay: £29,536.00 per year
Benefits:
Application question(s):
- Do you have a valid UK driving license and reliable car?
- Why do you want to work for Willows Home Care as a Care Coordinator?
- Do you hold a Level 3 or higher NVQ Diploma in Health and Social Care?
- Do you have good IT skills, and have you used a care management system in a managers/coordinators position before? If so, what is the name of the system?
- What relevant experience do you have in a care coordinator/manager role?
Education:
- Diploma of Higher Education (required)
Experience:
- care manager/coordinator: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Location:
- Preston, Lancashire (preferred)
Work Location: In person
