Job Type: Full-time
Location: Remote
Pay: £29500
About Appeal Tool
Appeal Tool is an online platform helping people with property tax disputes, tax letters, and related case support. We are growing and looking for an ambitious, organised person to help lead a team that reviews cases, completes tasks, and moves customer cases forward.
About the Role
As a Case Support Assistant, you will help review customer cases, check information, complete tasks, update records, and move cases forward through our internal system.
This is a good role for someone who enjoys admin work, problem solving, working on a computer, and helping customers get their cases completed.
Key Responsibilities
- Review customer case information and documents
- Follow step-by-step processes to complete case tasks
- Help prepare and update property tax dispute cases, letter support cases, and related customer matters
- Check details carefully and make sure information is accurate
- Update case notes and records in our system
- Complete assigned tasks within expected timeframes
- Flag missing information, errors, or issues to the team leader
- Communicate clearly with the team when support is needed
- Help move cases forward until they are completed
- Maintain a professional and helpful approach at all times
What We Are Looking For
We are looking for people who are reliable, focused, and willing to learn.
We may ask the successful candidate to complete a short certified online course to support their training and development in the role.
Requirements
- Good written English
- Comfortable working on a computer
- Strong attention to detail
- Able to follow processes and instructions
- Organised and reliable
- Willing to learn new systems and procedures
- Able to work independently from home
- Positive attitude and good work ethic
Benefits
- Remote working
- Full training provided
- Supportive team environment
- Opportunity to grow with the company
- Clear tasks and processes to follow
How to Apply
Please apply with your CV.
Pay: £29,500.00 per year
Work Location: Remote
