Venue Manager – AromiLocation: Cambridge
Aromi is an independent hospitality company offering freshly prepared, authentic Italian food and drink with a distinctive Sicilian twist. Our recipes date back to 1957, and our venues include the Aromi cafés and pizzerias, as well as Maccaruna, our fresh pasta and gelato concept.
Our aim is to give every customer an exceptional experience through warm hospitality, authentic Sicilian food and an unrivalled focus on quality. We believe a business cannot succeed without both happy customers and happy staff.
We are now looking for an experienced, hands-on Venue Manager to lead one of our Cambridge venues.
The Role
As Venue Manager, you will take responsibility for the daily operation and performance of your assigned venue. Depending on business requirements, this could be an Aromi café and pizzeria or Maccaruna, our pasta and gelato venue.
You will lead the team from the front, maintain excellent operational standards and ensure every customer receives the warm and efficient service associated with the Aromi brand.
You will work closely with the General Manager and Operations Manager to improve the venue’s performance, develop the team and deliver the company’s operational and commercial objectives.
Key Responsibilities
- Take ownership of the venue’s daily operation, ensuring it runs efficiently and consistently.
- Lead from the front during service and deliver the highest standards of customer experience and hospitality.
- Recruit, train, supervise and develop a motivated, reliable and high-performing team.
- Provide clear direction, regular feedback and effective line-management support.
- Prepare and manage weekly rotas within agreed staffing levels and labour budgets.
- Maintain excellent standards of food quality, presentation, coffee and product knowledge.
- Ensure all health and safety, food hygiene, licensing and company procedures are followed.
- Maintain exceptional standards of cleanliness, organisation and presentation throughout the venue.
- Manage stock levels, ordering, deliveries, waste and stock rotation.
- Ensure all operational checks, records and compliance paperwork are completed accurately and on time.
- Monitor sales, labour, waste and other key performance indicators, taking action where improvements are required.
- Work with the General Manager and Operations Manager to continually improve the venue’s performance.
- Handle customer feedback and resolve problems confidently and professionally.
- Report maintenance, staffing and operational issues promptly and follow them through to resolution.
- Lead team meetings and support the introduction of new systems, procedures and menu items.
- Support other Aromi venues when reasonably required.
About You
- Previous management experience within a busy café, restaurant or hospitality venue.
- A confident and visible leader who sets high standards through their own example.
- Commercially aware, with experience managing rotas, labour, stock and operational performance.
- Passionate about excellent food, drink and customer service.
- Positive, dependable and comfortable taking responsibility.
- Highly organised, with strong attention to detail.
- Calm under pressure and able to make sensible decisions during busy services.
- Confident managing performance and having clear, constructive conversations with team members.
- Strong written and spoken English.
- Comfortable using email, Microsoft Office and digital operational systems.
- Flexible and available to work across weekdays, weekends and peak trading periods as required.
What We Offer
- A key leadership role within an established and growing independent hospitality company.
- The opportunity to take genuine ownership of a venue.
- Support from the General Manager, Operations Manager and wider senior management team.
- Training and opportunities for continued professional development.
- A friendly and energetic working environment built around authentic Sicilian food and hospitality.
If you are an experienced hospitality manager who enjoys leading from the front and taking ownership of a venue, we would love to hear from you.
Apply now, and we will contact you for an initial informal conversation.
Job Types: Full-time, Permanent
Pay: Up to £32,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Referral programme
- Store discount
Flexible language requirement:
Work Location: In person
