Pay: £28,000.00 per year
Job Title: Customer Service Administrator
Reporting to: General Manager
In addition to your salary, you will receive:
Private healthcare for employees and family
Free on-site car parking
32 days holiday (including statutory holidays)
Location: Office based in Mallusk, Newtownabbey
Working Hours: Monday to Thursday 9am to 5pm, Friday 9am to 3pm
Job Type: Full-Time, Permanent
Overview: At Solarfix, we are experiencing rapid growth and are in search of a dedicated and passionate Customer Service Administrator. This role is essential in enhancing our customers' post-installation experience and driving quality improvements across both domestic and commercial sectors. With over 2000 systems installed across Northern Ireland, our commitment to exceptional customer service is paramount. This role is integral to ensuring that our clients receive prompt and effective resolutions to any technical issues.
Key Responsibilities:
- Act as the primary point of contact for customers, addressing and resolving technical issues in a timely and efficient manner.
- Collaborate closely with in-house engineers and subcontractors to schedule and manage service calls.
- Ensure prompt and effective resolution of product and customer-related snags.
- Maintain and update our CRM system throughout all stages of the service process, ensuring accurate record-keeping and closure of service calls upon completion and approval.
- Conduct post-installation follow-ups with clients as part of our quality control process.
- Handle post-installation administration tasks, including applying for connection agreements with NIE, MCS certificates, and export accounts.
- Uphold Solarfix's reputation for excellent customer service, contributing to our continued receipt of 5-star reviews and high client satisfaction.
Training and Development:
- Comprehensive training will be provided to the successful candidate upon commencement of employment.
Key Skills and Attributes:
- Exceptional problem-solving abilities.
- Commitment to delivering on promises and ensuring customer satisfaction.
- Ability to thrive in a fast-paced and dynamic environment.
- Positive, can-do attitude.
- Ability to work effectively under pressure.
- Strong communication skills.
Essential Criteria:
- Minimum of 5 GCSEs, including Math and English.
- At least 2 AS Levels.
- 1-2 years of experience in a similar customer service role.
- Proven ability in a busy and fast-paced work setting.
- Excellent time management and organizational skills.
- Proficiency in using computers, Microsoft Office applications, and Smartphone Apps.
- Self-management and initiative in calendar management.
- Strong problem-solving and decision-making
Desirable Criteria:
- Experience with CRM systems, preferably Salesforce.
- Background in the Solar/Renewable energy sector.
- Good geographical knowledge of Northern Ireland.
Why Join Solarfix?
- Be part of a growing company in the dynamic solar/renewable energy sector.
- Engage in a role that is both challenging and rewarding, with opportunities for personal and professional growth.
- Contribute to maintaining and enhancing our reputation for outstanding customer service and satisfaction.
- Work in a supportive and collaborative environment that values each team member's contribution.
Pay: £28,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
- Private medical insurance
Application question(s):
- Do you live in Northern Ireland and are you able to commute to the office daily?
- Please confirm if you have experience in the solar industry?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
