Customer Service Advisor – Home Emergency Claims (Weekend-focused, 30 hours)
Date posted: TBC - Estimated Within the next 4 weeks
Pay: £12.71 per hour
Location: South Shields – office based
About the role
We’re growing our Home Emergency Claims team and looking for part‑time Customer Service Advisors (30 hours) to join us. You’ll be helping customers when something goes wrong at home – from broken boilers to burst pipes – making sure they get fast, reliable support when they need it most.
This is a weekend‑focused role with a fixed rota, ideal if you’re happy to work Saturdays and Sundays every week with one set weekday back shift. PLEASE DO NOT APPLY IF THIS DOSENT SUIT YOU.
What you’ll do
- Take inbound and make outbound calls (no cold calling).
- Log claims accurately and arrange engineer visits.
- Keep customers updated and ensure repairs are completed efficiently.
- Work with colleagues to deliver excellent service on every contact.
What we’re looking for
- At least 2 years’ call centre/contact centre experience.
- A positive, calm and helpful attitude – especially when customers are under stress.
- Strong communication skills and good attention to detail.
- Confident using computers and handling multiple systems at once.
- Reliable and comfortable with a fixed weekend‑based shift pattern.
Hours and shift pattern
- Part‑time, 30 hours per week (3 × 10‑hour shifts).
- You will work both Saturday and Sunday every week plus one fixed weekday back shift.
- Shifts are either 06:00–16:00 (early) and 12:00–22:00 (late).
- Each successful colleague will be assigned one of two patterns:
- Weekend Early pattern:
- Saturday: 06:00–16:00
- Sunday: 06:00–16:00
- One fixed weekday: 12:00–22:00
- Weekend Late pattern:
- Saturday: 12:00–22:00
- Sunday: 12:00–22:00
- One fixed weekday: 12:00–22:00
You will not move from a late finish to a 06:00 start on the next day; your weekend pattern (early or late) will be fixed.
Training
- Full availability needed for three full weeks of paid training, Monday–Friday, 09:30–16:30.
Pay and benefits
- Starting at £12.71 per hour, with pay reviews after full training ( not onboarding training).
- Weekly pay every Friday.
- Monthly bonus scheme based on performance.
- Company pension.
- Extra annual leave based on length of service.
- Statutory holiday entitlement for your contracted hours.
- Free on‑site parking.
About us
We manage Home Emergency claims for customers across the UK. When something breaks or fails at home, we make sure help is on the way quickly. We’re a supportive team that works with trust, care and respect for our customers and for each other.
As we like to say in Newcastle:
“It’s not just what we do, it’s how we do it – with trust, care, and respect, every single time.”
Job Type: Part‑time, 30 hours per week
Work location: In person (South Shields office)
Pay: £12.71 per hour
Work Location: In person
