Main Purpose of the Role
You will administer and coordinate training and NVQ requirements for our customer accounts, keeping clear and accurate records for reporting and compliance.
Duties
- Administering and coordinating customer training and NVQ requests in accordance with contractual requirements
- Processing, scheduling, and monitoring training and NVQ bookings to ensure accurate delivery and record-keeping
- Liaising with customers and training providers via email and telephone, providing clear and timely communication
- Liaising with NVQ assessors and monitoring workload, providing clear and timely communication and records
- Operating in line with company KPI’s and contributing to service performance targets
- Adhering to, maintaining, and supporting company processes and procedures to ensure consistency and compliance
- Taking responsibility for additional tasks as assigned
To be successful in this role, yyou will enjoy working as part of a small but busy team and understand the importance of effective administration in supporting a smooth-running programme.
The ideal candidate will be proactive, highly organised, and able to take ownership of their workload in a fast-paced environment.
Skills
- Excellent communication skills, both written and verbal
- A strong commitment to strong customer service, with the confidence to manage enquiries professionally
- Significant organisational and administrative skills, with the ability to manage high-volume and varied tasks
- Strong accuracy and attention to detail
- Effective time management skills, with the flexibility to respond to changing and competing demands
- Sensitivity in dealing with confidential information
- Confident with solving problems and keeping up to date with industry news and changes
- Willing to understand and support the development of new processes and systems
- Proficiency in Microsoft Office, particularly the use of Excel, and confidence using digital systems
Education:
- Degree in Humanities or Business preferred (2:1 or higher)
Experience:
- Previous experience in an administrative, coordination or customer service role (essential)
- Experience in managing competing priorities and deadlines (essential)
- Experience using Salesforce or similar CRM systems (essential)
- Experience within the Construction Industry (preferred)
- Experience in training, learning, or development environments (preferred)
Perks
- Working closely with the company directors
- Birthday day-off
- Two-week office closure during the Christmas period (not required to hold back annual leave)
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Transport links
Application question(s):
- List 3 reasons why you would be a suitable candidate for this role? Non AI responses.
Experience:
- Customer Service: 2 years (required)
- Administrative: 2 years (required)
- Coordination: 2 years (required)
- CRM software: 1 year (preferred)
- Construction Industry: 1 year (preferred)
- Training, Learning and/or Development Enviornments: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- London, Greater London (preferred)
Work Location: In person
