This role is primarily based within Reception, providing a professional front-of-house service while also supporting the Legal Administration Hub with a range of administrative tasks for fee earners.
The DLA Piper Property & Workplace department provides premises and office services including management and maintenance of the firm's property portfolio and business support services including but not restricted to maintenance, storage, archiving, mail services, logistics, catering, vending, reception, switchboard services, security, cleaning, hospitality and meeting room support, refurbishments, projects and relocations, health and safety compliance.
Apprentice eligibility
- You will need GCSEs in Maths and English at Grade C/4 or above
- You need to have the right to work in the UK and have lived in the UK for the last 3 years
Main duties and responsibilities
- Meeting and greeting all clients and visitors to ensure a good first impression of the firm is achieved
- Booking meeting rooms and hospitality requirements via a computerised booking system
- Booking and setting up video conferencing
- Dealing with queries and requests from internal and external clients and visitors at all levels
- Ensure meeting rooms are clean and tidy fully stocked and have the correct IT equipment installed and operational
- Liaising with the catering team to ensure meals and refreshments arrive on time
- Assisting with meeting room furniture set ups
- Setting up audio visual equipment and IT equipment
- Organising taxis for clients and staff
- Booking parking
- Processing flower order requests
- Assisting clients/visitors with enquires relating to directions etc.
- Report upwardly to the reception Team Leader
- Build a good working relationship with all Business Support teams
- Reporting cleaning jobs through the correct channels
- Reporting maintenance jobs through the correct channels
- Filing and e-filing of relevant paperwork and all documents in a timely manner
- Opening of matters in iManage
- Processing invoices and simple expense claims
- Assisting with meeting arrangements including restaurant bookings, in-house room bookings, catering and IT requirements
- Entering client details into contact database (Interaction)
- Organising courier deliveries and collections
- Assisting with team event arrangements
- Other administrative duties as required
About you
- Experience operating in a corporate environment
- Polite, professional and friendly
- Smartly presented
- Excellent communication skills both written and spoken
- Strong interpersonal skills
- Customer service focused
- Enthusiastic with a 'can do' attitude
- Good timekeeping and attendance
- Good numeracy skills
- High standard of literacy
- Proficient in the use of Microsoft office software packages ideally with experience of operating a room booking system and setting up audio visual and IT equipment
- Have the ability to prioritise and multi task
- Demonstrates flexibility, initiative and a willingness to take responsibility
- Able to work as part of a team
- Able to work calmly under pressure
About Us
We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.
Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
