SALES GROWTH & CUSTOMER EXPERIENCE MANAGER
***Salary from £36,000 with uncapped earnings***
Ashbrow Garage, Huddersfield, West Yorkshire · Full-time · Five-day week, No Sundays,
www.topcarsales.co.uk
The mission
Ashbrow Garage has been selling and looking after cars from the same corner of Huddersfield since 1976. We are a family business, now in our 50th year, specialising in quality used vehicles, with our own workshop preparing and caring for every car we sell.
We are set for our next period of growth, always selling honestly, without pressure, to customers who come back and send their friends. We're hiring one person to lead that growth and to design the customer experience that makes it possible, from the first WhatsApp enquiry to a handover moment worthy of a brand-new car, whatever the budget.
This is not a plug-into-the-machine sales job. You will shape how a 50-year-old business sells for the next ten years, with the backing of a family that will give you room to build.
What you'll own
Selling and converting. You'll be hands-on: handling enquiries, sending personal video walkarounds, running test drives, presenting finance clearly and compliantly, and closing deals by being the most straightforward dealer the customer has ever met. You'll own the pipeline from first contact to sold, and you will have the opportunity for uncapped earnings.
Customer relationships that outlast the sale. Every buyer gets a proper handover and a reason to come back: MOT reminders, service plans and fair part-exchange when it's time to change. You'll build the routines that turn one sale into a customer for life, and workshop customers into car buyers. Reviews and referrals are your scoreboard as much as units.
The customer experience itself. You'll have a genuine mandate to design how buying from Ashbrow feels: the enquiry journey, the showroom welcome, the handover occasion, the aftercare. If you've ever worked somewhere and thought “if this were my place, I'd do it differently”, here you can.
Growing the team as we grow. As volumes build towards our target, you'll help recruit and coach the salespeople who join you, setting the standard by example first and then leading it. Your success will guide your pathway.
You will work alongside our Sales Operations Manager who runs the systems and site operations. Your primary focus is customers, business growth and we've built the structure to keep it that way.
What success looks like after 12 months
- Monthly sales improving, at healthy margins, with no drop in our review scores.
- Every enquiry answered in a timely manner, across all platforms
- A visible rise in converted sales through repeat, referral and workshop-converted customers - not just direct leads
- A handover and aftersales experience customers talk about, and a steady flow of five-star reviews
- The foundations of a small sales team, recruited and trained to the same standard
Who we're looking for
Experience in automotive sales, with a working knowledge of motor finance presented compliantly
The person we hire will have:
- Genuine curiosity about people: You'll enjoy getting to know our customers, asking the right questions, and understanding their needs so you can help them choose the right car, not just any car.
- Integrity under pressure: You'd rather lose a sale than lie to a customer.
- The ability to build trust: You make sure you deliver on your promises
- Digital fluency: comfortable selling over multiple platforms: including email, WhatsApp, text message and social media. Keeping listings and communications effective. Half our buyers find us online, some from the other end of the country.
- Resilience with warmth: a positive outlook with a kind and caring demeanour and a can-do attitude.
- A full UK driving licence.
How we sell (read this before applying)
No hard sales tactics or hidden fees. We thoroughly believe in our product and always aim to sell the right car to the right customer. We believe that trust sells more cars than pressure ever did, if you agree, we'd genuinely love to hear from you.
The deal
- Competitive basic salary plus a well-structured bonus scheme, rewarding growth and profitability.
- Five-day working week, showroom closed on Sundays.
- Pension, staff rates in our own workshop, and modern, well-equipped facilities.
- A genuine growth path: as the team builds, so does your role.
- The security of a financially sound independent family business trading for 50 years, who isn’t afraid of changing and developing with the times
How to apply
Apply through Indeed with your CV and a short note (not a cover letter, just a few lines) telling us why you're the right person for this role. This answer matters more to us than anything on the CV.
Ashbrow Garage Ltd · Ashbrow Road, Huddersfield HD2 1DU
Job Types: Full-time, Permanent
Pay: From £36,000.00 per year
Benefits:
Experience:
- Car Sales: 3 years (preferred)
- Full UK Driving Licence: 8 years (preferred)
Work Location: In person
