Our passion and purpose at Matrix is to ‘Connect people to work’. The more people we connect to work, the better it is for society and our business. Our technology, and over 400 exceptional people, make that possible by bringing together organisations that need solutions to meet their recruitment needs. We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, procure consultants and statement of works, and manage the screening and compliance of all workers. We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team.
On-site attendance requirements: For the first 6 months in post, 4 days per week onsite. Following this, 3 days a week onsite with the customer.
Purpose of the Role
At Matrix, our mission is to “Connect people to work.” As an On-Site Client Account Executive, you will be at the heart of this mission—delivering exceptional service to our clients, ensuring fulfilment of their staffing needs, and driving commercial success through proactive engagement and operational excellence.
Key Responsibilities
- Customer Engagement & Service Delivery
- Deliver world-class service to clients, ensuring high satisfaction and retention.
- On site presence.
- Act as the primary point of contact for client queries via phone and email.
- Attend regular client meetings to provide performance updates and insights.
- Understanding of client supply chain for client and building relationships with key suppliers.
- Working closely on a daily basis with our client sponsors, and the hiring community.
- KPI and SLA completion.
- Operational Excellence
- Ensure accurate and detailed vacancy postings to attract suitable candidates.
- Monitor and manage timesheet submissions and approvals to avoid discrepancies.
- Guarantee 100% compliance of candidates submitted for roles.
- Ensure all queries are responded to within SLA.
- Providing client support at all times of the end to end recruitment process.
- Training & Support
- Provide training to clients on Matrix technology to ensure effective usage.
- Support clients in understanding and navigating the recruitment process.
- Facilitating and setting up supplier forums in conjunction with the supplier engagement team.
- Commercial Awareness
- Identify and escalate commercial anomalies promptly, that they are unable to resolve by themselves.
- Collaborate with Client Relationship Managers to meet client commercial targets.
- Working closely with the client to ensure timesheets are approved and processed for invoiced within weekly cut off period.
- Understanding the clients strategic delivery.
Essential Skills & Experience
- Proven ability to build rapport and maintain strong client relationships.
- Excellent verbal and written communication skills.
- Strong listening and information-gathering abilities.
- Ability to manage fluctuating workloads and multitask effectively.
- Proficiency in MS Office and other business systems.
- Analytical mindset with a strong grasp of numerical data.
Desirable Skills
o Experience in a customer success, recruitment, or account management role.
o Market awareness in either the professional sector such as legal, housing or planning or social care.
o Familiarity with CRM or ATS platforms.
o Knowledge of compliance and regulatory requirements in staffing.
Pay: £29,500.00-£30,680.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in Croydon (Greater London, Greater London Region)
