This is a part-time opportunity for 18.5 hours per week. The shifts are fixed: Monday to Friday 17:00-20:42.
Your role is to ensure our trains and stations are clean and tidy. You will be working as part of a team at Birmingham New St, responsible for cleaning our trains, at the station, ready for customer journeys.
You will also be answering customer queries at the station and providing help and advice to customers.
-
Use of specialist cleaning chemicals and equipment
- Take responsibility for Materials and equipment provided to carry out tasks required
- Undertake controlled emission toilet (CET) and extractions and when required.
- Complete audit sheets as required and report non-conformances to Train Presentation Supervisor
- Disposal of rubbish removed from trains in the appropriate location
- Remove full bin liners and re-line on train bins when found full or nearly full
- Fit seat reservation labels where required by local arrangements
- A willingness to learn and work to company set company standards
- Able to work Monday to Friday 17:00-20:42. (18.5 hrs per week)
- Being a great communicator – both written and verbal communication
- Happy to be training on how to handle bio-hazards and sharps
- Being happy to work on and off trains and platforms at stations
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
-
Salary of 26,320 rising to £30,721 (pro-rata) upon completion of probation successfully completing your probation period
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.
West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.
On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.
We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.
