Portfolio & Operations Manager
Responsibilities
Portfolio Management
- Landlord relationship management
- Tenant relationship management
- Arrears management
- Deposit disputes
- Tenancy renewals
- Property inspections
- Contractor coordination
- Maintenance oversight
Operations
- Compliance tracking
- Team management
- Process improvement
- KPI reporting
- Weekly operational meetings
- Supplier management
Client Retention
- Quarterly landlord reviews
- Rent increase recommendations
- Asset performance reviews
- Client issue resolution
Duties
- Oversee the management of multiple properties, ensuring all aspects of property maintenance and tenant relations are handled efficiently.
- Coordinate repairs, renovations, and routine maintenance activities, liaising with contractors and service providers.
- Supervise maintenance staff and contractors, providing leadership and ensuring tasks are completed to standard.
- Develop and implement property management strategies to optimise operational efficiency and tenant satisfaction.
- Monitor compliance with health and safety regulations, conducting regular inspections.
- Manage budgets, rent collection, lease agreements, and tenant correspondence.
- Prepare reports on property performance and maintenance activities for senior management.
Skills
- Proven management experience with strong leadership qualities.
- Project management skills to coordinate multiple tasks effectively.
- Supervising experience with the ability to lead teams confidently.
- Excellent organisational skills with attention to detail in maintenance planning and execution.
- Strong communication skills in English, both written and verbal.
- Knowledge of health & safety standards relevant to property management environments. This position offers a dynamic work environment where organisational skills, technical expertise, and leadership are highly valued. The successful candidate will play a key role in maintaining high standards across all managed properties while leading a dedicated team towards operational excellence.
Must Have
✅ Property management experience
✅ Strong leadership skills
✅ Commercial mindset
✅ Excellent communication
✅ Problem solver
✅ Comfortable managing staff
Personality Traits
You need an:
- A-player
- Highly organised
- Process-driven
- Calm under pressure
- Naturally proactive person
Pay: £29,000.00-£35,000.00 per year
Benefits:
Work Location: In person
