About Us
London Gynaecology is a leading, Private Equity–backed women’s health practice delivering outstanding, personalised care across our clinics in Harley Street, The Portland Hospital, the City of London, and our newly opened Richmond clinic. We support more than 1,500 patients each month, with continued expansion planned.
Our mission is to provide exceptional, expert gynaecological and reproductive healthcare with compassion, respect, and clinical excellence at every stage of the patient journey.
Our Values – ONE TEAM
- Ownership
- Nurturing
- Excellence
- Trust
- Empathy
- Accessibility
- Mentorship
We are committed to treating every patient and colleague with honesty, dignity, and respect. Cultural fit is essential at London Gynaecology — our ONE TEAM values guide how we work together. We welcome team players who bring empathy, collaboration, and a commitment to delivering exceptional patient care.
The role
- Responsibility for the reception area, ensuring a clean, tidy and a nice welcoming environment for patients.
- Greet patients and visitors professionally and to the highest standards; offer coffee, direct to facilities and provide any information as required
- Check details with patient and take insurance information
- Ensure patients are comfortable during their wait and keep them updated with any clinic delays
- Manage the patient exit from the practice
- Chaperone patient from appointment to the practice office
- Collect patient feedback upon exit
- Raise invoices, take payments and create receipts
- Booking follow up appointments
- Ensure smooth exit from practice
- Support the practice where required in creating and sending appointment reminders for patients
- Generating appointment request emails
Experience
- The ideal candidate will likely have held a receptionist or front of house role previously, preferably within a medical environment, although this is not essential.
- PC experience (MS Office Suite) essential
- Practice manager software experience (desirable but not essential)
Required Qualities & Attributes
- Positive attitude and demeanor: this role is often the first experience that a patient has with London Gynaecology so it’s imperative that the candidate reflects our values.
- Sympathetic and caring: patients can sometimes be anxious or worried, a caring and sympathetic attitude is most important.
- Discreet approach: being a gynaecology practice the nature of our work is confidential and often sensitive. When speaking with patients as discreet approach is required.
- High attention to detail
- Good telephone manner
- Smart & tidy personal appearance
The required hours are 35 hours per week covering the office 8am-8pm Monday to Friday (e.g. 8am-4pm, 9am-5pm, 10am-6pm, 12pm – 8pm shifts as required) and the occasional Saturday mornings when needed.
Benefits
- 25 days holiday + bank holidays per year
- Private Pension
- Private Health Cover
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Ability to commute/relocate:
- Richmond, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft Office: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
