We're looking for an experienced Senior Community Housing Officer to lead a dedicated team, support tenants to sustain their homes, and help shape innovative housing services. If you're passionate about creating thriving communities and want a role where your expertise genuinely changes lives, we'd love to hear from you.
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Job Title: Senior Community Housing Officer
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Location: Swansea
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Contract: Permanent
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Hours: 35 hours per week, Monday to Friday
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Salary: £38,700 per annum
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Essential: Driving licence and access to a vehicle
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Previous housing management experience required
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We do not offer sponsorship
Closing Date: Monday 17th August 2026 at 23:59pm
Informal Conversation: Wednesday 19th August 2026
Interview Date: Tuesday 25th August 2026
About the Role
As a Senior Community Housing Officer, you will lead a team of Community Housing Officers and support the delivery of high-quality tenancy management, empty homes, customer service, and community safety services. Working closely with the Operational Manager, you will help drive service improvements while ensuring tenants receive proactive support to sustain their tenancies.
Key responsibilities include:
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Leading, coaching, and developing a team of Community Housing Officers
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Managing tenancy, estate, and community issues across your patch
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Supporting tenants through early intervention and prevention approaches
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Managing anti-social behaviour and tenancy breaches
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Building strong partnerships with local authorities and external agencies
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Promoting tenant involvement and community engagement initiatives
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Monitoring performance and ensuring compliance with policies and procedures
About You
To succeed as a Senior Community Housing Officer, you will have experience working within housing, social housing, or the third sector, alongside experience of leading or supervising teams.
You will also have:
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Strong knowledge of housing management and tenancy-related services
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Excellent communication, problem-solving, and relationship-building skills
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The ability to manage competing priorities and make sound decisions
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A customer-focused and compassionate approach
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A full driving licence and access to a vehicle
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We are looking for people who live our values: Kind, Trusting, Accountable and Innovative.
We welcome previous experience working as: Housing Officer, Senior Housing Officer, Neighbourhood Officer, Senior Neighbourhood Officer, Tenancy Officer, Housing Manager, Estate Manager, Income Officer, Community Development Officer, ASB Officer, Housing Team Leader, Supported Housing Team Leader, Customer Services Team Leader
Why Join Us?
As a Senior Community Housing Officer, you'll enjoy a rewarding career alongside an excellent benefits package:
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28 days annual leave (excluding Bank Holidays), increasing up to 33 days with long service
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Free DBS
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Free Healthcare Cash Plan
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24/7 Employee Assistance Programme
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Eligibility to apply for a Blue Light Card
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Fully funded training and career progression opportunities
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Life Assurance (3x salary)
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Pension scheme with up to 8% employer match
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Enhanced sickness pay
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Enhanced maternity and paternity pay
How to Apply
This is an excellent opportunity for an experienced housing professional looking to progress into a senior leadership role with greater responsibility and influence. If you're ready, we'd love to hear from you. Apply today!
Please feel welcome to contact Rebecca Murphy, Housing Operational Manager on [email protected] who will be happy to answer any questions you may have about this role.
Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the 'apply now' tab found on this job vacancy on our website current vacancies.
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.
Caredig, 43 Walter Road, Swansea SA1 5PN
Telephone: 01792 460192
Email: [email protected]
