JOB TITLE: Relief Guest Services Advisor
LOCATION: Bromley
PAY RATE: £13.45 per hour
HOURS: Flexible working hours including weekends.
The Role:
We are looking for a Relief Guest Services Advisor with excellent people skills to provide exceptional service to our guests whilst exhibiting a friendly and professional approach.
Key Responsibilities:
- Act as a first point of contact for customer information
- Resolving any issues or complaints in a friendly and professional manner
- Working alongside a team handling complaints or concerns.
- Responding to customer inquiries or requests
- Creating a positive and welcoming atmosphere
- Basic knowledge in word & excel required as you will be undertaking various administrative duties.
Person Specification:
- Passionate about delivering excellent customer service
- Confident using radios to communicate effectively with the team
- Excellent verbal and written communication skills
- Computer literate, with the ability to effectively use Microsoft Office applications
- You are capable of dealing with a variety of situations and are very customer service-focused.
- You have evidence of strong organizational and time management skills.
Competences
Interacting with others
- Working with people
- Adapting to the team and contributing to building team spirit
- Establishing good relationships with customers and staff
- Relating well to people at all levels
Delivering Results & Meeting Customer Expectations
- Focusing on customer needs and satisfaction
Delivering Excellence:
- Adhering to Amulet company Principles & Values
- Demonstrating integrity
EMPLOYEE BENEFITS:
- We are employee-owned, making you a beneficiary of our future success
- Paid holiday (accrued & pro-rata)
- Enrolment in NEST pension scheme.
- Training and development opportunities
- Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
- Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.
- Full company uniform
START DATE: Immediate upon successful completion of screening
INTERVIEW REQUIREMENTS:
Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.
ABOUT AMULET:
Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert, and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years’ experience in delivering forward-thinking, industry-defining solutions. Amulet’s customers have the backing of one of the UK’s fastest growing companies as recognised by The Sunday Times Fast Track (2017).
Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Job Type: Permanent
Pay: £13.45 per hour
Benefits:
Experience:
- Guest services: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
