Step into spring with a role that makes everyday brighter!
We are recruiting for experienced individuals to join our Homecare team as a Team Leader to monitor and contribute towards the delivery of care to our Service Users.
Responsibilities:
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Responding to enquiries from Service Users, Care Workers, and other professionals.
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Managing all calls into the office, ensuring that situations are dealt with at the point of being raised and only escalated as needed.
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Monitoring and responding to HICA’s internal call monitoring software ensuring customers are in receipt of services in line with expectations.
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Providing general administration support to the branch.
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Carrying out care calls in the event that they cannot be covered by the existing care teams within the local and surrounding areas.
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This is an out-of-hours service with shifts available on evenings between 17:30 and 22:30 Monday to Friday and weekends (mornings).
Pay & Hours:
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£13.26 per hour
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Permanent
- Mixture of day & night shifts
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Rota includes weekends (every other weekend)
What we’re looking for in the candidate:
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A minimum of a Level 2 Qualification in Care.
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Previous experience of care and administering medication.
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Experience working at a supervisory level.
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Able to work under pressure
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Strong planning and organistional skills
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Good Understanding of using Microsoft Office.
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Full UK Driving License and access to own car
Rewards & Benefits Package:
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Retail, supermarket, holiday, entertainment & cinema discounts
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Potential to increase earnings with overtime
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Car drivers receive fuel allowance.
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Discounted local & national gym memberships
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Access to low cost saving plans and loans
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Hospital and Death Benefit plans at prices you can’t find on the Highstreet
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Employee assistance programme & wellbeing support
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Refer a Friend bonuses
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Access to funded qualifications and genuine career opportunities
The successful candidate will be required to undertake an Enhanced DBS check.
HICA Group are a 'Not for Profit' organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing.
HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant and its values. We will continue to develop recruitment pathways that attract and support members of the Armed Forces community, and we actively encourage applications from those who have served in the Armed Forces, as well as partners of veterans.
