Deenova is the leading European Group in robotic solutions for the unit dose medicines management. Deenova introduced a new business model; operates as a service provider and offers hospitals and nursing homes flexible and made-to-measure solutions.
Engineer / Technical Service Operator - Healthcare Sector:
We are seeking a highly skilled Engineer / Technical Service Operator to oversee the implementation, management, and optimization of technical support processes for automated equipment in hospital environments.
Key Responsibilities
The role is structured into two main phases:
Installation phase:
- Installation of automated equipment, including system calibration and tuning of systems. Support the implementations following the project plan.
Ongoing Operations:
- Overseeing daily technical support activities to ensure seamless system functionality.
- Planning and executing preventive maintenance accordingly with the schedules.
- Diagnosing and resolving hardware and software-related technical issues.
- Identifying, troubleshooting, and repairing system malfunctions and breakdowns.
- Ensuring compliance with agreed Technical Service Level Agreements (SLAs).
- Providing detailed operational and technical reports to management and headquarter.
- Establishing efficient work schedules and task prioritization strategies.
- Building and maintaining professional relationships with pharmacists, nurses, engineers, doctors, and other healthcare professionals to ensure seamless service delivery.
- Participating in an on-call rotation to provide support to nursing staff and guarantee continuity of healthcare services.
Hard Skills & Qualifications
The Engineer/Technical Service Operator must demonstrate expertise in managing both hardware and software components of automated hospital equipment. Key competencies include:
- Strong troubleshooting and problem-solving skills to swiftly address technical issues.
- Proven experience in maintaining and repairing automated equipment.
- Excellent coordination abilities and cross-functional technical knowledge.
- Analytical and critical thinking skills to anticipate and mitigate potential system failures.
- Proficiency in Microsoft Excel and spreadsheet management for inventory tracking and reporting
- A proactive and hands-on approach to technical issue resolution and equipment optimization.
Soft Skills & Competencies
- Strong teamwork skills with the ability to collaborate effectively with colleagues and healthcare professionals in a very demanding and innovative environment
- Excellent communication skills, both written and verbal
Education & other Requirements
- Bachelor’s degree in a technical or scientific discipline is preferred.
- Basic proficiency in Italian is highly desirable.
- Based in Leicester
If you are passionate about technology and healthcare and eager to contribute to the efficiency and reliability of automated hospital systems, we would love to hear from you!
