First Line CCTV Operator
4 On / 4 Off Days & Evenings Shift Pattern
About the Role
We are looking for a professional, reliable, and proactive First Line CCTV Operator to join our busy Remote Video Receiving Centre (RVRC).
As a First Line CCTV Operator, you will be responsible for monitoring CCTV activations from client sites, assessing incidents, and taking appropriate action in accordance with company procedures. You will also act as a key point of contact for clients, handling telephone calls and ensuring accurate recording of information.
This is an excellent opportunity for an individual who thrives in a fast-paced environment, has strong attention to detail, and is committed to providing exceptional customer service.
Key Responsibilities
- Monitor and respond to CCTV alarm activations from client premises.
- Review live and recorded CCTV footage to assess incidents and determine appropriate action.
- Follow established operational procedures and escalation protocols.
- Communicate effectively with clients, keyholders, emergency services, and colleagues.
- Handle inbound telephone enquiries professionally and efficiently.
- Record and update incident details accurately using company systems.
- Maintain confidentiality and comply with data protection requirements.
- Deliver a high standard of customer service at all times.
- Work independently while contributing effectively as part of the wider operations team.
Working Hours & Shift Pattern
Our Central Station operates 24 hours a day, 7 days a week, 365 days a year, delivering critical monitoring services to clients across multiple sectors.
This is a permanent full-time position, averaging 30.5 hours per week, working a rolling 4 On / 4 Off Days and Evenings shift pattern.
Shift Pattern
- Monday to Friday 14:00 to 23:00 8 working hours 1-hour unpaid break
- Saturday & Sunday 10:00 to 22:00 10.5 working hours 1.5-hour unpaid break
This role includes weekend working and attendance on Bank and Public Holidays (Including Christmas, New Years, Ramadan etc) where rostered as part of the standard shift pattern.
Salary & Benefits
- Salary : £24,240 per annum
This is a salaried position, paid monthly on the last working day of each calendar month.
Benefits
- Bonus scheme
- Company pension scheme
- Free on-site parking
- Employee referral programme
- Full training and ongoing support
- Career development opportunities
- Supportive and professional team environment
What We're Looking For
We're seeking individuals who can remain calm under pressure, demonstrate sound judgement, and maintain a professional approach in all situations.
The ideal candidate will be customer-focused, security-minded, and capable of working in a dynamic operational environment with minimal supervision.
Mandatory Requirement
- Valid SIA CCTV Licence, SIA Door Supervisor Licence, or SIA Security Guarding Licence
Essential Requirements
- Excellent verbal communication skills
- Professional and confident telephone manner
- Strong customer service skills
- Good IT and computer literacy
- High level of attention to detail
- Ability to follow procedures accurately
- Reliable, trustworthy, and punctual
- Ability to work both independently and as part of a team
Desirable Experience
- Previous experience within a CCTV Monitoring Centre, Alarm Receiving Centre, Security Operations Centre, or Control Room environment
- Previous customer service or telephone-based experience
Training & Vetting
- Comprehensive training will be provided to ensure you become fully competent in all operational procedures, systems, and customer service requirements.
- Successful candidates will be required to:
- Complete all internal training and competency assessments.
- Pass the relevant screening and vetting procedures.
- Provide a fully checkable 5-year employment history.
- Maintain the required SIA licence throughout employment & always have it on their person with easy access to it..
Why Join Us?
As a First Line CCTV Operator, you'll play a vital role in protecting our clients' people, property, and assets. You'll be part of a professional monitoring team, receive comprehensive training, and have the opportunity to develop your skills within a growing security operation.
Job Types: Full-time, Permanent
Pay: £24,240.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
Experience:
- Telephone customer service: 1 year (preferred)
Licence/Certification:
- SIA Door Supervisor or Guarding or CCTV Licence (required)
Work Location: In person
