- Job Title: Office Administrator
- Location: FHM, The Heath Business Park, Runcorn with access to a cafe and gym (Chargeable)
- Working Hours: 21 hours per week. We are happy to consider flexible working patterns across the 21 hours, which may suit school hours or other personal commitments. There may be overtime available. September start date
- Salary / Hourly Rate: £13 - £15 per hour dependant on experience
- Requirements: Must have a full UK driving licence and access to a car for ocassional office errands
About Us
Established in 2005, we are a proud, family-owned commercial heating engineering company. Over the past two decades, we have built a reputation for delivering reliable, high-quality installation, maintenance, and repair services to businesses across the region.
While we are growing, we maintain our core family values: treating our staff with respect, investing heavily in professional development, and providing a supportive, welcoming office environment where every team member is valued.
Overview of the role
As the first point of contact for customers and engineers, you will play a key role in ensuring the smooth day-to-day running of the office and service operations. This is a varied position that would suit someone who enjoys organisation, problem-solving, and working closely with both customers and colleagues.
We are looking for an experienced and enthusiastic person to join our small and friendly team.
Key Responsibilities
- Answer incoming calls and handle customer enquiries professionally
- Book jobs, schedule engineers, and manage daily calendars
- Coordinate with customers, suppliers, and contractors
- Prepare invoices, quotations, and job sheets
- Maintain organised filing systems and office records
- Monitor emails and respond promptly
- Professional, reliable, and attentive to detail
- Developing and supporting process improvements
- Ad hoc business errands as and when required
- Support management with day-to-day office tasks
- Management of social media posts (training available)
Requirements
- Professional, reliable, and attentive to detail
- Strong telephone skills and confident communication
- Friendly and approachable
- Proactive and able to use their own initiative
- Excellent organisational and multitasking abilities
- Good IT skills (Microsoft Office, job booking systems)
- Ability to work independently and as part of a team
- Calm under pressure.
- Adaptable and willing to help wherever needed.
Desirable Skills
- Experience working in a heating & plumbing/facilities company
- Experience booking engineers or managing service schedules
- Knowledge and experience of job management software and related processes
- Ability to handle customer complaints and resolve issues efficiently
- Basic accounting or invoicing experience
- Ensure compliance with company processes and Health & Safety requirements
What We Offer
- Competitive salary
- Supportive and friendly office environment
- Training and development opportunities
- Holiday pay & pension (optional to add)
- Private health care with options to add additional family members
If you're looking for a varied administration role within a supportive family business where your contribution genuinely makes a difference, we'd love to hear from you.
Pay: £13.00-£15.00 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Application question(s):
- Do you have a full UK driving licence and access to a car?
- How many years office experience do you have?
- What's attracted you to this role?
Work Location: In person
