Job Ref: PRO1165
Branch: Parade Hotel
Location: Parade Hotel, Bath
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 03/07/2026
Closing date: 03/08/2026
The Role
As a Senior Spa Assistant, you will play a key part in delivering an exceptional luxury spa experience and therapies, ensuring every guest receives a warm welcome and outstanding service from arrival through to departure. You will support the day-to-day operation of the spa, assist in leading the team by setting high standards of guest care, and help create a relaxing, welcoming environment that reflects excellence in hospitality, wellness, and customer service. This is an excellent opportunity for someone who enjoys creating memorable guest experiences and thrives in a fast-paced, luxury spa environment.
- Deliver an exceptional, personalised, and seamless guest journey that reflects the highest standards of luxury hospitality.
- Create memorable first and last impressions by providing a warm, discreet, and professional welcome throughout the guest experience.
- Build genuine relationships with guests, anticipating individual preferences and responding proactively to exceed expectations.
- Provide expert knowledge of spa treatments, wellness experiences, facilities, memberships, and luxury retail products, tailoring recommendations to each guest's needs.
- Handle guest enquiries, requests, feedback, and service recovery with confidence, empathy, and professionalism, ensuring complete guest satisfaction.
- Maintain the highest standards of confidentiality, discretion, and personalised service at all times.
- Manage all guest reservations, appointments, and booking enquiries efficiently using the spa booking system, ensuring accuracy and attention to detail.
- Coordinate daily appointment schedules to maximise therapist utilisation and operational efficiency while delivering an exceptional guest experience.
- Process payments, memberships, gift vouchers, retail sales, and account transactions accurately in accordance with company procedures.
- Maintain accurate guest records, treatment histories, and correspondence whilst ensuring full compliance with GDPR and data protection requirements.
- Support daily administrative functions including reporting, filing, stock documentation, and operational communications.
- Maintain exceptional standards of cleanliness, presentation, organisation, and hygiene across all reception and guest-facing areas.
- Support the smooth day-to-day operation of the spa by collaborating effectively with therapists, management, and hotel departments.
- Act as a brand ambassador, consistently demonstrating professionalism, attention to detail, and a commitment to service excellence.
- Ensure full compliance with health and safety legislation, spa operating procedures, emergency protocols, and luxury brand standards.
- Contribute to a positive, collaborative, and high-performing team culture, supporting colleagues to deliver consistently exceptional guest experiences.
Retail Revenue Generation
- Promote treatments, packages, and premium retail products in a consultative manner.
- Maximise opportunities to enhance the guest experience through thoughtful recommendations.
- Maintain exceptional retail presentation and stock standards.
- Identify opportunities to enhance the guest journey through personalised upselling and cross-selling, contributing to departmental revenue and commercial objectives.
- Achieve individual and team retail performance targets while maintaining an authentic, guest-focused approach.
- Ensure retail displays are impeccably presented, fully replenished, and aligned with luxury brand standards.
- Previous experience within a luxury spa, five-star hotel, wellness destination, premium hospitality, or guest services environment.
- Passion for luxury hospitality, wellness, and delivering intuitive, personalised guest experiences.
- Exceptional interpersonal and communication skills with the ability to build rapport and establish long-lasting guest relationships.
- Experience using spa booking systems, reservation software, POS systems, Microsoft Office, and administrative platforms.
- Strong organisational and time management skills with the ability to prioritise multiple tasks in a fast-paced environment.
- Excellent attention to detail, accuracy, and a proactive approach to problem-solving.
- Professional appearance, polished communication style, and the confidence to represent a luxury brand.
- Flexible approach to working shifts, weekends, and public holidays in line with business requirements.
Joining the opening team at Parade Hotel Bath presents a unique opportunity to help shape one of the city's most anticipated luxury hospitality destinations. As part of our founding team, you will play a pivotal role in creating a culture where personalised service, exceptional attention to detail, and genuine hospitality define every guest interaction.
We are committed to investing in our people through professional development, continuous learning, and opportunities for career progression within a luxury environment that values excellence, collaboration, and wellbeing. If you are passionate about creating unforgettable guest experiences and aspire to deliver service that exceeds expectations, we invite you to become part of our journey.
