Operational Support Officer- Residential

Serco Group - South Yorkshire (5 months ago)

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Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

HMP & YOI Doncaster is a Category B prison and it predominantly serves the courts of South Yorkshire and currently holds up to 1,145 male prisoners over the age of 18.We are located in the centre of Doncaster Town Centre within walking distance of the railway station and bus station.

We are currently recruiting for an Operational Support Officer- Residential to work on either a 20 hour or 40 hour basis across a 24/7 rota.

Overview of the Role

Within this role you will work on a house block in a prison area where you can oversee the living quarters. You will need to check the health and safety of prisoners, deal with any enquiries they have helping wherever possible, assist with any prisoner finance and keep the prisoner data base up to date whilst writing up an incident reports. You will be required to escort contractors, visitors and vehicles whilst completing rub down searches of prisoners and carry out general clerical duties.

About You

To excel in this unique environment you would need you to have excellent written and verbal communication skills and interpersonal skills. The ability to handle change effectively, work well with others, and demonstrate resilience, integrity and professionalism, irrespective of the challenging situation you may face are essential requirements in this role. Due to the nature of the environment keen instincts, good powers of observation, strong decision making skills and the ability to be assertive and exercise authority are important.

Your natural patience, understanding and commitment to helping people will stand you in good stead for this position. You will have strong IT skills and have previous experience dealing with difficult customers.

Specific Requirements

This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office.

You will be required to work in a number of areas within the establishment which will require you to work within a team and at times on your own.

You will be expected to carry out night duties when required.

What’s in it for you?

Benefits include contributory stakeholder pension scheme, life assurance, free parking, subsidised staff canteen, and uniform supplied. We will continually invest in your training and development throughout your career with us.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.