Receptionist / Front of House
Contract: Professional Services, Production & Technology
Location: Bristol, BS16 1EJ
Hours of work: 40
Contract Type: Permanent
We are seeking a Receptionist / Front of House professional to serve as the primary interface between internal operations and clients, delivering a seamless, professional, and welcoming experience.
As a key member of the facilities team, you will ensure all visitors and clients receive outstanding service while maintaining an organised and efficient reception environment.
Job Description
We are looking for an individual with excellent customer service and communication skills who can manage reception activities, administrative processes, visitor management, and meeting room coordination.
The successful candidate will contribute to a positive workplace experience while supporting operational and compliance requirements.
Key Responsibilities
- Meet and greet visitors and clients, providing a professional and welcoming first impression.
- Manage visitor sign-in processes and ensure accurate visitor records are maintained.
- Coordinate meeting room bookings, room setups, and associated hospitality requirements.
- Maintain reception coverage during operational hours and handle enquiries efficiently.
- Complete administrative duties using systems including Saffron, Assessnet, Velocity, and other required platforms.
- Conduct stock checks and order front of house and cleaning products as required.
- Coordinate functions and events, arranging equipment, setup, maintenance, and hospitality services.
- Uphold Health & Safety requirements and maintain a clean, tidy, and professional reception environment.
Professional and Personal Competencies/Qualifications
- Excellent communication and customer service skills.
- Proficient IT skills.
- Previous Front of House experience within a corporate or hotel reception environment.
- Previous experience handling calls and managing switchboards or busy reception lines.
- Experienced in using Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Proven ability to work effectively in a fast-paced environment.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to build positive relationships with colleagues, clients, and visitors at all levels.The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
