DAY CONCIERGE
- Rendall & Rittner • £29,480 • Landmark Pinnacle, Canary Wharf E14 9GU 4on 4off 0700-1900
DEVELOPMENT DETAILS
Join the front-of-house team at a flagship Canary Wharf skyscraper rising 75 floors and home to 985 residences across private, shared ownership and serviced apartments. You’ll be the welcoming face of a thriving community with exceptional amenities including landscaped gardens, a residents’ gym, cinema and media rooms, and secure parking. With Heron Quays and South Quay DLR moments away, you’ll work in a fast-paced, polished environment where attention to detail and service excellence make a daily difference to residents and guests.
ROLE EXPECTATIONS
You will deliver a five-star concierge experience, providing a professional welcome, handling enquiries, and coordinating resident services with efficiency and care. You’ll monitor the reception and lobby areas, manage deliveries and bookings, support contractors, and keep clear records using building systems. You’ll collaborate closely with building management and security to maintain a safe, calm and impeccably presented environment.
WHAT SUCCESS LOOKS LIKE
- Every resident and guest is greeted promptly, warmly and by name where possible.
- The lobby and front-of-house areas are always immaculate, calm and well-organised.
- Deliveries, keys, parcels and bookings are logged accurately and handed over on time.
- Issues are resolved proactively, with clear communication and timely escalation when needed.
- Building procedures, health and safety and access controls are consistently followed.
- Feedback from residents, colleagues and management highlights your reliability and professionalism.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Managing reception: welcoming residents and visitors, answering calls and emails, and handling enquiries.
- Coordinating parcels, keys and access cards; maintaining precise logs and secure storage.
- Booking amenities such as the gym, cinema and media rooms and communicating confirmations.
- Supporting contractor access, permits to work and visitor sign-ins in line with site procedures.
- Conducting lobby checks, reporting maintenance issues and following up to completion.
- Updating daily handovers and incident reports to ensure seamless shift transitions.
WHO THIS ROLE IS FOR
- You are people-focused, calm under pressure and take pride in delivering premium service.
- You bring a polished, professional manner with excellent verbal and written communication.
- You’re organised, detail-driven and comfortable using building or concierge software.
- You act with integrity, discretion and respect for resident privacy at all times.
- You’re a team player who is punctual, dependable and committed to consistent standards.
EXPERIENCE THAT HELPS
- Concierge, front-of-house or hospitality experience in high-end residential or hotel settings.
- Familiarity with parcel management, key control and booking systems.
- Exposure to building operations, including basic knowledge of fire panels or BMS monitoring.
- Experience managing contractors, permits to work and health and safety basics.
- Handling complaints or complex enquiries with empathy and clear resolution steps.
WHAT WE OFFER
- 24 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on customer service excellence, problem-solving, communication, and your approach to front-of-house operations and building procedures
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
