JOB SUMMARY / PURPOSE:
Acting as a first point of contact for the department. Answering telephone calls, taking messages accurately.
Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate.
Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.
Photocopying and word processing documents, letters, emails, minutes and reports when required.
Provide and receive routine information from staff members, patients and other external agencies.
Collect, open and acknowledge post and emails within specified timescales.
Accurately record messages and forward in a timely manner to the relevant person.
Take minutes/Action Notes of ad hoc meetings as and when required.
Respond to and resolve day to day problems that arise within the department and respond to queries escalating where necessary.
Respond to and communicate confidential patient information to other departments, outside agencies, patients and carers to facilitate care and support the clinical teams.
Plan, organise meetings, events, visits, including travel/accommodation as necessary. Provide and receive routine information from staff members, patients and other external agencies.
Collect, open and acknowledge post and emails within specified timescales. Accurately record messages and forward in a timely manner to the relevant person.
Take minutes/Action Notes of ad hoc meetings as and when required.
Respond to and resolve day to day problems that arise within the department and respond to queries escalating where necessary.
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/ . There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.
