Customer Service Executive
Company Profile
Tom Hixson of Smithfield is home to the finest wholesale gourmet produce, carefully sourced from Britain and around the world. Since 1963, we have helped create special dining moments, building our success on the ability to source exceptional products for our clients - from Michelin-star chefs to passionate home cooks.
For over 50 years, we have operated within the historic Smithfield Market. Alongside this, we have expanded to a dedicated shop and warehouse in South London, supporting our B2B deliveries and online order fulfilment as part of our continued growth.
Job Overview
We are looking for an enthusiastic and hardworking individual to join our team as a Customer Service Executive based at our Sydenham (SE26) site.
This is an exciting opportunity to be part of a growing business, supporting both our office operations and customer-facing shop. The role combines administrative customer service duties with occasional in-person service, ensuring a smooth and professional experience for all customers.
Key Responsibilities
- Handling incoming customer calls
- Managing and responding to customer emails
- Processing and placing customer orders
- Resolving customer queries and complaints professionally
- Providing product information and support
- Supporting general administrative tasks within the office
- Assisting with order coordination between departments
- Serving and assisting customers in the shop front as required
- Maintaining a clean, organised, and welcoming customer environment
Working Hours
This is a Tuesday to Saturday role:
- Tuesday to Friday: 9:00am – 5:00pm
- Saturday: 8:00am – 4:00pm
Flexibility is required, as working hours may occasionally change in line with business needs.
Required Skills & Experience
- Previous customer service experience
- Excellent telephone manner
- Strong computer skills
- Proficiency in Microsoft Office
- Highly organised and efficient
- Quick learner with a proactive attitude
Personal Attributes
- Enthusiastic and positive approach
- High attention to detail and commitment to quality
- Ability to work under pressure and meet tight deadlines
- Strong work ethic and self-motivated mindset
- Professional and ethical approach to work
Why Join Us
As a growing company, we are looking for someone who can grow with us, adapt to new challenges, and contribute positively to the team. The successful candidate will be reliable, driven, and eager to develop within a fast-paced and rewarding environment.
Job Types: Permanent, Full-time
Pay: £30,000.00 per year
Benefits:
- Company pension
- Store discounts
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
