```Job Summary```
As a Hotel Receptionist, you will be the first point of contact for our guests and provide exceptional customer service. Your role is crucial in creating a positive and memorable experience for our guests during their stay at our hotel.
```Responsibilities```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accurate information is collected
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and handle cash transactions
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
```Requirements```
- Previous experience in a customer service role, preferably in a hotel setting
- Excellent hospitality skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using computer systems and hotel management software
- Exceptional organizational and multitasking abilities
- Professional phone etiquette and customer service skills
- Knowledge of hotel operations and procedures
Join our team as a Hotel Receptionist and contribute to creating a welcoming atmosphere for our guests. Apply now to be part of our dedicated hospitality team!
Pay: £12.21-£12.91 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
Work Location: In person
