Food to GoCustomer Advisor
Department: Food to Go
Responsible to: Food to Go Supervisor/ Manager and Store Manager
Job Purpose: To assist within a team in the efficient operating of the store on a daily basis, ensuring that high standards of customer service are achieved at all times and in accordance with the hot food training standards.
- Duties and Responsibilities
- To ensure quality products are prepared, baked and sold at all times in accordance with store training standards.
- To foster good team work and harmony with colleagues and customers alike.
- To use equipment provided safely and appropriately according to the in store training standards and to observe and comply with Company Health and Safety regulations in relation to providing a safe working environment both for fellow employees and customers.
- Make oneself aware and have good knowledge of the menu in store.
- Ensure a high standard of Personal Hygiene is maintained and observe the Company Dress Code to comply with Food Safety Regulations.
- Ensure personal time keeping and attendance.
- To continually check on your customer offer, adhere to the compliance elements and reset this area to the standard you have been carefully trained to.
- Ensure unnecessary wastage of in store products according to in store training standards set.
- Ensure all stock is stored properly according to training standards.
- Maintain a clean tidy environment at all times as per training standards.
- Quote prices and persuade people to buy food from the hot food department in store as per training standards.
- To carry out all functions deemed legal and compliant according to the training standards.
- Maintain performance and quality of work under pressure in pursuit of optimum customer satisfaction.
- To address any customer queries or complaints in a professional and courteous manner.
- To report and record any accidents, Dangerous Occurrence or near miss to a member of management in line with Company Procedure.
- To carry out any tasks or duties as deemed appropriate by management.
Work remotely
Job Types: Part-time, Permanent
Pay: £8.00-£12.71 per hour
Experience:
- customer Service: 1 year (preferred)
- food preparation & handling: 1 year (preferred)
Work Location: In person
