At Nationwide, we’re making banking fairer, more rewarding and for the good of society. Within Business Banking, the Products team sits at the heart of proposition development and commercial performance, shaping how UK businesses experience banking every day.
As a Senior Product Manager, Simplification you’ll play a leading role in the tailoring of existing propositions across the Virgin Money estate, readying our core customer base for a simple and seamless migration to Nationwide. You’ll have the opportunity to work across Transactional Banking, Savings and Lending, refining propositions for customers ranging from Sole Traders to Large Corporates.
The Senior Product Manager(s) will play a pivotal role in the successful transition of Virgin Money customers to the Nationwide brand. This a once-in-a-career opportunity to play a part in the creation of a scaled full-service mutual business bank that can compete with digital challengers on speed and simplicity, while outperforming traditional banks on trust, fairness, relationship depth and breadth of capability.
Reporting to the Senior Manager, Product Simplification, the role holder will play a leading part in the delivery of a simplification roadmap, encompassing proposition refinement, customer engagement and change delivery. The role holder will ultimately support the enablement and readiness of both existing Virgin Money and Nationwide business customers, for their simple and seamless transition to the newly built Business Bank.
You will have the opportunity to support the shaping of product and proposition change, complex sequencing of communications across the whole Business Bank product suite and the ultimate migration of >300k customers holding products from simple savings accounts through to having complex multi-product arrangements.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12 month fixed term contract opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Northampton, Edinburgh or London offices. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
As a Senior Product Manager within Business Products, you’ll take a leading role in the development and ultimate delivery of complex plans to simplify the existing Virgin Money and Nationwide business product suites.
This may range from leading propositional changes or sunsetting existing portfolios through to developing customer communication strategies or supporting customer Relationship Managers in the delivery of customer change.
Working closely with colleagues across Technology, Finance, Business Control, Data and Coverage, you’ll play an integral role in the safe migration of existing customers, through considered plans that, for many, support a best-in-class first experience of the Nationwide brand.
You will have:
- Experience working as a senior product manager, product manager, product owner, or in a similar role managing products and delivering change
- A clear understanding of product and proposition development across the full product lifecycle
- Demonstrated ability to put customers at the heart of decision-making, using insight to shape products and journeys
- Experience of product performance management, including the use of key performance metrics to identify customer behaviours and trends
- Exceptional understanding of the UK banking market, business banking specific experience is a plus
- Working knowledge of the UK regulatory environment, including Consumer Duty and its impact on product design and delivery
- Experience leading or contributing to change initiatives within a complex organisation
- Proven commercial acumen, including experience managing customer value, income engagement and retention in a regulated banking environment
- Growing balances, fee income, customer acquisition, activation, engagement, retention and market share in a regulated banking environment.
- Strong cross-functional leadership, with the ability to align Product, Digital, Technology, Operations, Coverage, Risk, Finance and Transformation around shared customer and commercial outcomes.
- Excellent communication and stakeholder management skills, with confidence representing Business Products internally and adapting complex messages for senior, technical and customer-facing audience
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
- 30 days holiday, pro rata
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
