Job Description
Get the vacancy below with the highest pay possible by being an excellent candidate. We suggest you show forward thinking, confidence and the ability to sell. Smile, take a breath and show us why we must hire you!
Company description
WarmZilla is a fast-growing home services company that operates online to provide the UK with a fast and efficient way to buy a new boiler, EV charger, AC, and many other home service options. We are the UK's fastest way to purchase your new boiler, EV charger, or AC, and with us now featuring on TV across the UK.
Job description
Monday - Friday 9am - 5pm/8am - 4pm (includes paid breaks)
You will be working closely with the customer service team together with senior management to enable WarmZilla achieve ambitious growth plans.
WarmZilla has a state of the art premises in Swansea, and we’re looking to fill it with talent like you.
Key responsibilities:
- Respond to enquiries – Answer questions via phone, email, and live chat.
- Problem-solving – Resolve complaints, technical issues, or service problems quickly.
- Product knowledge – Understand the company’s products/services to give accurate advice.
- Order support – Help with placing, tracking, or amending orders.
- Book in jobs - Managing and booking jobs with engineers.
- Customer satisfaction – Ensure customers feel valued, listened to, and supported.
- Feedback handling – Record and escalate feedback to improve service.
- Record keeping – Log interactions in CRM systems for future reference.
- Upselling/cross-selling (where relevant) – Suggest suitable products or services.
- Follow-ups – Check in with customers to confirm resolution or satisfaction.
- Policy adherence – Follow company guidelines, processes, and compliance rules.
Requirements:
- Positive, pro-active individual
- Good organisation skills
- Accuracy and good attention to detail
- Excellent written and verbal communication skills
- Integrity and professionalism
- Confidence with IT and computer packages
- Highly motivated and ambitious
- Strong customer focused skills with confidence
- Adaptable and willing to be part of a team culture
We offer:
- Nice coffee
- A supportive working atmosphere based on collaboration
- A slice of every boiler sale (our sales our flying)
- Onsite parking
- Ad-hoc perks, like sporting event sweepstakes with unique prizes
- Casual dress code
- Paid day off on your birthday
- Team Building
- 1-2-1 Support
- State of the art software to make your life easier
Job Types: Full-time, Permanent
Salary: £26,437
Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, colour, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonourable discharge), veteran status, citizenship status, or any other legally protected status.
Job Type: Permanent
Pay: £26,437.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Ability to commute/relocate:
- Swansea SA5 4DE: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer support: 1 year (required)
Work Location: Hybrid remote in Swansea SA5 4DE
