Department: Operations
Reporting to: Operations Team Lead
Location: Exeter (In-Office)
Salary: from £26,000 plus a competitive uncapped bonus package
Turn enquiries into solutions. And solutions into bookings.
Are you naturally good with people, commercially minded and motivated by getting a result?
As a Client Accommodation Consultant at Situ, you'll take ownership of live client enquiries from businesses looking for serviced accommodation around the world.
This isn't a traditional sales role. You'll need to understand what your client really needs, find the right accommodation solution and use your communication, relationship-building and commercial skills to turn opportunities into successful bookings.
That might mean picking up the phone to explore a client's requirements, recommending the option you think works best, negotiating a better rate with one of our property partners or following up proactively to help move a booking forward.
You'll be delivering brilliant service — but with a clear commercial outcome in mind.
What you'll be doing
You'll manage client enquiries from initial request through to booking, taking ownership of both the relationship and the outcome.
You'll:
- Respond quickly and proactively to new client enquiries, working within agreed SLAs
- Speak directly with clients to understand their requirements, priorities and pressures
- Recommend and influence the right accommodation solutions rather than simply providing quotations
- Build strong relationships with client bookers and understand their preferences and booking behaviours
- Develop effective relationships with our global property partners
- Negotiate rates, terms and availability to deliver value for the client while protecting Situ's margin
- Proactively follow up opportunities and work towards agreed conversion and performance targets
- Work closely with our Commercial, Partner and Guest Care teams to support account growth and deliver a seamless booking journey
- Take ownership of the solution, the relationship at booking stage and the booking outcome
Put simply: you don't just quote — you consult, influence and convert.
Who are we looking for?
You don't need years of sales experience or experience within serviced accommodation. You do need to enjoy talking to people, building relationships and turning an opportunity into a result.
You'll probably thrive in this role if you:
- are confident picking up the phone and starting conversations
- enjoy working towards targets and seeing measurable results
- are naturally curious and ask good questions to understand what someone really needs
- can build rapport and influence decisions without using a hard-sales approach
- are proactive and comfortable following up rather than waiting for things to happen
- have some commercial instinct and enjoy getting the best possible outcome
- can balance pace with accuracy and attention to detail
- take ownership and accountability for your work
- enjoy being part of a collaborative team while being motivated by your own performance
You may already have experience in sales, recruitment, lettings or estate agency, travel sales or reservations, account management, hospitality or events sales, or another customer-facing role where you've worked towards targets, converted opportunities or influenced purchasing decisions.
Just as importantly, you might be looking for your first real step into a commercial career and have the drive and confidence we're looking for. We'll give you the training, tools and support to develop.
Why Situ?
We help people feel at home wherever work takes them! If you enjoy working at pace, taking ownership, and driving results, we'd love to hear from you.
Help connect clients with exceptional serviced accommodation across the globe, making complex travel and relocation needs feel effortless. From supporting business travellers on international projects to helping relocating employees settle into a new city, your work will have a real impact on people's experiences every day.
From our Exeter HQ, you'll work with clients and accommodation partners across the world, solving different challenges while developing valuable commercial, negotiation and relationship-management skills.
Join us and be part of a team that's redefining serviced accommodation on a global scale.
Our Benefits
We're committed to investing in our people and providing benefits that support your wellbeing, development and life outside work.
- 27 days of holiday (including two rest days) + Bank Holidays
- Birthday Celebration Day
- Paid Length of Service Sabbaticals
- Quarterly Rewards
- International Travel Opportunities
- Private Medical & Dental
- 24/7 GP Access
- Employee Assistance Programme
- Electric Car, Cycle & Tech Salary Sacrifice Schemes
- Workplace Pension (with increasing employer contributions based on length of service)
- Employee Discounts
- Complimentary Office Lunch
- Social Events & Networking Opportunities
Connected by People
People are at the heart of everything we do!
Our approach shapes how we work with our clients, our property partners and each other. It has helped us build exceptional client relationships and a reputation for delivering outstanding service around the world.
We're looking for someone who can combine that people-first approach with commercial curiosity, energy and the drive to get results.
If you're ready to build your commercial skills, take ownership and see the impact of your work, we'd love to hear from you.
Pay: From £26,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sabbatical
- Transport links
Work Location: In person
