The Administration Assistant & Scheduler is responsible for providing efficient administrative support while coordinating the scheduling of engineers, staff, or services to ensure the smooth day-to-day operation of the business. The role requires excellent organisational skills, attention to detail, and the ability to communicate effectively with customers, colleagues, and suppliers.
- Provide general administrative support to the office team.
- Answer incoming telephone calls and respond to emails professionally and efficiently.
- Maintain accurate electronic and paper filing systems.
- Prepare, update, and distribute company documents, reports, and correspondence.
- Process customer enquiries and maintain accurate records.
- Assist with data entry and updating company databases.
- Support other departments with administrative tasks as required.
- Schedule engineers, technicians, or field staff to maximise efficiency and meet customer requirements.
- Liaise with customers to confirm appointments and communicate any changes.
- Ensure all jobs are allocated with the appropriate resources, equipment, and information.
- Maintain accurate scheduling records using the company's scheduling software.
- Work closely with operational teams to ensure work is completed within agreed timescales.
- Deliver excellent customer service at all times.
- Respond promptly to customer queries and resolve scheduling issues where possible.
- Build positive relationships with customers and colleagues.
- Escalate customer concerns when appropriate.
- Ensure company records are accurate and up to date.
- Maintain confidentiality of company and customer information.
- Comply with company policies and procedures.
- Assist with continuous improvements to office processes and scheduling efficiency.
- Undertake any other reasonable duties appropriate to the role.
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