Job Title: Registration Support Officer
Reports to: Campus Manager
Location: London, SE10 9LS
Type: Temporary
Start & Finish Dates: 17th August 2026 - 9th October 2026
Working Hours: Monday to Friday | 9:00 am – 5:00 pm
Salary: £14.00 per hour
Interview Dates: 3rd or 4th August 2026 | Virtual Interview | 12:30 pm – 1:00 pm
About the Role
Our Client is seeking a proactive and customer-focused Registration Support Officer to support the successful delivery of the student registration process during a busy enrolment period.
This is an excellent opportunity for someone with strong administrative and customer service experience who enjoys working in a fast-paced environment and providing high-quality support.
Working as part of the Student Centre team, you will assist students throughout the registration process, verify documentation, update student records, issue identification cards, and provide general guidance to ensure an efficient and positive registration experience.
Key Responsibilities
- Support the delivery of the student registration process.
- Assist students with registration enquiries in person.
- Verify identification and other registration documentation.
- Update student records, including personal details such as names and addresses.
- Issue student identification cards.
- Provide accurate information, signposting and guidance to students.
- Carry out a wide range of administrative and clerical duties to support the efficient operation of the Student Centre.
- Maintain accurate records and input data onto internal systems.
- Collect and maintain user statistics and registration information.
- Work collaboratively with colleagues to ensure a smooth registration process.
- Support the delivery of high-quality student services.
- Undertake any other reasonable duties requested by the Line Manager.
Skills & Competencies
- Excellent written and verbal communication skills.
- Strong interpersonal and customer service skills.
- Good IT and computer literacy.
- Ability to work independently with minimal supervision.
- Excellent organisational and time management skills.
- High level of accuracy and attention to detail.
- Ability to prioritise workload and work effectively under pressure.
- Flexible, adaptable and able to respond to changing priorities.
- Positive team player with a proactive approach.
- Self-motivated and able to use initiative.
Experience Required
- Previous administrative experience.
- Experience working in a customer-facing or customer service environment.
- Experience within a Higher Education environment is desirable.
- Experience of handling confidential information accurately.
Qualifications
- GCSE Maths and English (Grade C/Level 4 or above), or equivalent qualifications.
- Equivalent relevant work experience will also be considered.
Step Ahead is acting as an Employment Agency. Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity.
This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.
