About the Role
We are looking for a friendly, organised and proactive Customer Service & Office Administrator to join our small, supportive office team.
This is a varied role where no two days are the same. You'll be the first point of contact for our clients and cleaners, handling enquiries, providing exceptional customer service and ensuring the office runs efficiently.
If you enjoy speaking with people, are highly organised and thrive in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
- Answer incoming telephone calls professionally and confidently.
- Respond to customer enquiries via phone, email and WhatsApp.
- Deliver outstanding customer service to both clients and cleaners.
- Handle complaints and resolve issues professionally and efficiently.
- Process new client enquiries and follow up potential customers.
- Match suitable cleaners with clients.
- Maintain accurate records and update internal systems.
- General office administration and filing.
- Work closely with colleagues to ensure smooth day-to-day operations.
- Prioritise workloads and manage multiple tasks effectively.
- Support the management team with various administrative duties.
- Ensure all enquiries and emails are dealt with promptly.
What We're Looking For Essential Skills
- Excellent telephone manner.
- Outstanding customer service skills.
- Strong administration experience.
- Highly organised with excellent attention to detail.
- Confident using computers and Microsoft Office/Google Workspace.
- Able to multitask and prioritise effectively.
- Positive, friendly and professional attitude.
- Reliable and punctual.
- Excellent written and verbal communication.
- A genuine team player who enjoys helping others.
Desirable
- Experience in a busy office environment.
- Experience within customer service.
- Experience using CRM systems.
- Experience managing multiple priorities in a fast-paced business.
Personal Qualities
We're looking for someone who is:
- Friendly and approachable.
- Calm under pressure.
- Self-motivated and takes initiative.
- Adaptable and willing to learn.
- Honest and dependable.
- Solution-focused.
- Organised and efficient.
- Happy to support colleagues whenever needed.
- Takes pride in delivering excellent service.
What We Offer
- Friendly, supportive small team.
- Varied and rewarding role.
- Full training provided.
- Opportunities to develop and take on additional responsibilities.
- Monday to Friday working hours (no weekends).
- A positive office environment where your contribution makes a real difference.
- Potential to move into more senior roles.
Performance & Growth Incentive
We are committed to investing in our team. As the business continues to grow, salaries will be reviewed periodically, with opportunities for pay increases based on company performance, individual achievements and the value you bring to the team.
Pay: From £16.00 per hour
Benefits:
Ability to commute/relocate:
- Woking GU23: reliably commute or plan to relocate before starting work (required)
Experience:
- Office: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
