Integra Insurance Solutions Ltd are an MGA based in Leeds, West Yorkshire, offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance.
We have an exciting opportunity to join our Claims Team as a property Claims Handler. We are looking for candidates who can demonstrate the required competencies to fulfil the role requirements.
- Monday to Friday 35 hours per week between 8am and 6pm (shift pattern)
- A competitive salary commensurate with skills and experience
- Central Leeds location
- Additional employee benefits including life insurance, private medical insurance, Champion Health membership and performance bonus schemes
Please note: we will only consider applications if your location is a reasonable commute.
If you fulfil the following criteria and wish to apply, please submit an up-to-date CV. NB: Previous applicants need not apply.
The position holder's main role and principle responsibilities are:
- To manage property claims from notification to settlement .
- Assess, validate and settle claims under the terms of the insurance policy.
- Manage customer interactions, liaise with suppliers and correspond with all parties involved in the claims process.
- Demonstrate an excellent attitude to customer service and be prepared to manage claims from first notification through to settlement using initiative, attention to detail, negotiation skills, our technology platforms and supply chain support.
- Prioritise and organise daily workload in conjunction with team requirements.
- To register new claims, capturing accurate information and establishing the facts of each claim.
- To review, validate and settle claims within designated authority levels and in line with service standards and claims procedures.
- To instruct and liaise with claim suppliers to assist with claim validation and or/settlement where appropriate.
- To review and action incoming correspondence within agreed service standards, communicating all decisions effectively and professionally.
- To ensure the policyholder is advised of the correct policy cover, including when there is no cover in place.
- To exercise file discipline ensuring accurate electronic claims notes, reserving and settlement calculations.
- To ensure that any complaints are identified and actioned in accordance with the Company’s complaints procedure.
- Personal integrity with the ability to ensure confidentiality of information, as governed by the General Data Protection Regulations (GDPR).
- Promote and support the delivery of good customer outcomes at all times.
- Promote and demonstrate the Company Values and Culture.
Core competencies
Essential:
- At least 2 years experience of UK insurance claims handling, (preference given to those with home insurance experience).
- Commitment to delivering excellent customer service.
- Proven verbal and written communication skills.
- Ability to build business relationships with stakeholders involved in the claims process and negotiate effectively.
- Ability to demonstrate attention to detail.
- Organised and self-motivated.
- IT literate.
- Ability to work within agreed authority limits and to service levels.
- Ability to be flexible during busy periods.
- Ability to work as part of a team and contribute to the delivery of team targets and objectives
Desirable:
- CII qualified or willing to study towards gaining professional qualifications.
- GCSE’s or equivalent, in English and Mathematics.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
Ability to commute/relocate:
- Leeds LS1 1BA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have at least two years of UK insurance claims handling experience?
Work authorisation:
- United Kingdom (required)
Work Location: In person
