Central Surgery Surbiton | Surbiton Health Centre | Surbiton, South West London
Patient Advisor Supervisor - Full time 37.5hrs
About the Role
We are seeking an experienced and motivated Reception Supervisor to join our busy and friendly GP practice.
This is a key leadership role where you will oversee the reception team, ensuring high-quality patient service and smooth day-to-day operations within the practice.
You will act as the central point of contact for patients, supporting both clinical and administrative teams while maintaining an efficient, professional, and compassionate front-of-house service.
Why Join Central Surgery Surbiton?
With over 160 years of continuous medical partnership, Central Surgery Surbiton is a thriving, high-performing PMS practice serving 13,000+ patients in Surbiton and surrounding communities.
We are proud of our:
- Outstanding QOF performance
- Longstanding reputation as a GP training practice
- Modern, purpose-built premises (LIFT building, opened 2013)
- Strong PCN collaboration across 35,000+ patients
- RCGP Veteran Friendly Practice status
- Recipient of the RCGP Quality Practice Aware
We are a large, diverse, and supportive multidisciplinary team including:
- 10 Salaried GPs & 3 Registrars
- Advanced Clinical Practitioners
- Clinical Pharmacists & Pharmacy Technicians
- Paramedic (ACP trainee)
- Experienced Nurses & HCAs
- ARRS roles including Mental Health Practitioner, First Contact Physiotherapists, Care Coordinators
- Dedicated Management & Administrative teams
Main duties of the job
- Supervise and support the reception team, ensuring high standards of performance
- Support staff training, development, and rota planning
- Ensure confidentiality and compliance with practice policies
- Support practice management with service improvements and patient engagement
- Answering phone calls to respond to patient queries and managing appointments
- Handling incoming patient emails
- Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
- Assist in data collection for practice performance indicators.
- Ad hoc administration tasks
About you
We are looking for a candidate who:
- Has prior experience working within a GP practice
- An understanding of EMIS Excellent communication skills
- Ability to prioritise workload
- Ability to work within a team Caring and empathetic nature
- Ability to remain in pressurised situations
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- GP surgery: 1 year (required)
Work Location: In person
