This is an opportunity to play a key role in the future of our credit card business by owning and shaping how our TS2 platform supports customers, colleagues and business growth. As the Lead TS2 Implementation Consultant, you’ll bring deep credit card issuing and TS2 expertise to help turn business needs into practical, safe and effective platform solutions. You’ll work across business, technology, operations and supplier teams to make sure changes are well understood, well governed and delivered with confidence. You’ll also help protect the resilience of a critical customer and colleague platform, supporting live service, major change and continuous improvement.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow or London site approximately (once per month). If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
You’ll play a leading role in the TSYS migration from Virgin Money to Nationwide, helping shape how our credit card platform is moved, integrated and delivered safely for customers and colleagues. You’ll spend your time working with teams across the business to understand what they need from the platform, then shaping those needs into clear and deliverable solutions. You’ll use your knowledge of TS2 to explain what the platform can do, where wider technology change may be needed, and what the impact could be for customers, colleagues and operations. You’ll work closely with TSYS and internal teams to manage priorities, support testing and releases, resolve live service issues and make sure change is delivered safely. It’s a role where you’ll combine product ownership, platform expertise and practical delivery judgement every day.
As a minimum you will have:
- Deep TSYS TS2 expertise, including card issuing, account management, card lifecycle management, servicing and transaction processing.
- Strong credit card payments domain knowledge across authorisations, clearing, settlement, chargebacks and disputes.
- Strong understanding & experience of TS2 configuration and parameterisation
- Experience supporting multi-scheme card portfolios (Visa, Mastercard or equivalent), including scheme compliance and operational processing.
- Expertise in real-time authorisation processing, transaction monitoring, spend controls, fraud controls and risk management.
- Strong understanding of card lifecycle events, including activation, renewals, replacements, PIN management, tokenisation and digital wallets.
- Strong integration architecture experience using APIs, messaging, event-driven architectures and modern integration patterns.
- Knowledge of fraud prevention and financial crime controls within card processing environments.
- Proven leadership of mission-critical platforms, including operational resilience, production support, incident management and vendor management.
- Strong understanding of a credit card product & end-to-end customer journeys
- Experience acting as a Product Owner, Platform Owner, Product Manager, Business Lead or senior SME for TS2.
- Experience delivering large-scale change/transformation within a banking or financial-services environment, ideally a TS2 credit card migration
- Experience working closely with TSYS, technology teams, architects, BAs and operational teams.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
30 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
If you want to find out more about using AI in our recruitment process, please read more here.
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
Please note that should you be successful in securing this role, the job title on our internal systems will be Head of Business Ops & Change.
