As the Account Director -Client Services at translate plus – a Publicis Groupe, you will come from an advertising account director background with client servicing experience. You will play a crucial role in managing and overseeing our creative language service offering. This position requires a candidate with extensive experience in client and stakeholder management, excellent communication skills, creative experience, and a strong background in transcreation
1.
Client Management:
- Proactively work with partner agencies to evangelise and sell localisation services to Publicis Groupe clients, ensuring organic and strategic portfolio growth in line with or exceeding growth targets
- Manage and build relationships with existing clients, ensuring their needs are met and expectations are exceeded.
- Collaborate with clients to understand their specific requirements and provide tailored solutions.
- Act as the main point of contact for client inquiries, concerns, and escalations.
2.
Operations Management:
- Oversee the day-to-day operations of transcreation and creative language services, ensuring smooth workflow and efficient delivery of services.
- Develop and implement operational strategies to optimize productivity and quality and best practice
- Monitor project timelines, budgets, and resources to ensure successful project completion.
- Identify areas for improvement and implement process enhancements to drive operational efficiency.
3.
Team Leadership:
- Lead and mentor a team of account managers, project managers, and other operational staff.
- Foster a collaborative and positive work environment, promoting teamwork and professional growth.
- Provide guidance and support to team members, ensuring their adherence to quality standards and client requirements.
4.
Strategy:
- Collaborate with other Publicis agencies in your portfolio to cross-sell and up-sell language services to external clients
- Work closely with Sales team to provide information and support for RFI, RFP, pitches and pilots
Bachelor's degree in a relevant field (e.g., Translation, Business Administration).- Proven experience in managing pharma clients within the language services industry and a special focus on approval processes across all pharma divisions.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal stakeholders.
- Strong background in translation, with a deep understanding of medical terminology and industry-specific requirements.
- Demonstrated leadership skills, with the ability to motivate and inspire a team.
- Creative thinking and problem-solving abilities to drive innovation and continuous
