General Manager — The Shambles, Windsor
Location: The Shambles, Market Cross House, 51 High Street, Windsor SL4 1LR
About us
The Shambles is Windsor's award-winning, proudly independent café, wine and cocktail bar and bottle shop, tucked inside the famously crooked Market Cross House, a stone's throw from the Castle. Hospitality is everything to us — we live for looking after people, and serving delicious products. We open from 8am for coffee and brunch, pour contemporary wines and cocktails through the day, sell a contemporary and exciting range of bottles to take home, and host wine and whisky tastings, cocktail nights and private events. It's a small, family run hopitality lead business with big ideas — and we're growing.
We're looking for a General Manager who shares that love of hospitality to take day-to-day ownership of the place: someone who lives for great service, knows their way around wine cktand spirits, and wants the freedom to shape somewhere genuinely their own.
What you'll be doing
- Leading, motivating and developing the front-of-house team — recruitment, training, rotas and day-to-day management
- Running warm, seamless service across the café, bar, bottle shop and events
- Owning the numbers with the directors: sales targets, labour costs, stock, margins, ordering and supplier relationships
- Keeping standards high — the guest experience, the feel of the room, cleanliness and consistency
- Staying on top of licensing, health & safety and food hygiene
- Helping shape our drinks lists, retail range and events programme
- Being a visible, hands-on host on the floor — this is a lead-from-the-front role, not a back-office one
What we're looking for
- Proven management (or strong supervisory) experience in a bar, restaurant, café or similar
- Solid wine knowledge is a must for this one — it's at the heart of what we do — alongside a genuine passion for food, cocktails and coffee (whisky know-how is a lovely bonus)
- Commercially minded and comfortable with rotas, stock and margins
- Calm under pressure, organised, and leads by example
- Warm, personable and genuinely good with people — team and guests alike
What you'll get
- £45,000 per year (inc service charge)
- A proudly independent business where your ideas actually land
- Generous staff discount on food, drink and our retail wine & whisky
- Wine and spirits training, and real development
- A beautiful, one-of-a-kind venue and a close-knit, friendly team
- 28 days holiday
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
Work Location: In person
