Imagine making a genuine difference to someone's day, every single day.
As our Wellbeing & Care Assistant, you'll play a vital role in supporting the physical, emotional and social wellbeing of the people in our care. Through compassionate, person-centred support, you'll help residents maintain their independence, enjoy meaningful experiences and feel valued every step of the way.
No two days are the same. Three days each week, you'll support residents during hydrotherapy sessions, helping them feel safe, comfortable and confident throughout their therapy. The remaining two days, you'll work within Ullswater Cottage, leading and supporting engaging wellbeing activities that promote connection, independence and quality of life.
If you're passionate about delivering exceptional care, building meaningful relationships and creating moments that truly matter, we'd love to welcome you to our team.
This is a full-time role working 37.5 hours per week, including evenings and weekends, with a 30-minute unpaid break each shift.
Every day is different, but you'll play an important role in supporting residents to live happy, healthy and fulfilling lives.
- Deliver compassionate care – Support residents with personal care, mobility and daily living activities, always promoting dignity, independence and person-centred care both within Ullswater Cottage and during hydrotherapy sessions.
- Support hydrotherapy sessions – Assist residents before, during and after hydrotherapy, including moving and handling, showering and ensuring they feel safe, comfortable and well supported throughout their experience.
- Champion wellbeing – Plan and deliver engaging wellbeing activities that encourage social interaction, physical activity and emotional wellbeing through both group and one-to-one sessions.
- Bring activities to life – Create meaningful experiences through exercise, arts and crafts, music, reminiscence, virtual experiences, interactive games and digital wellbeing tools, tailoring activities to residents' individual interests and abilities.
- Promote independence – Encourage residents to participate in everyday activities, supporting them to maintain confidence, choice and independence wherever possible.
- Monitor resident wellbeing – Observe and report any changes in residents' physical, emotional or social wellbeing, ensuring concerns are communicated promptly to the wider care team.
- Maintain a safe environment – Follow health and safety, infection control, safeguarding and moving and handling procedures to provide a safe, comfortable and welcoming environment for everyone.
- Build trusted relationships – Develop positive relationships with residents, families and colleagues, communicating with empathy, patience and respect at all times.
- Keep accurate records – Maintain clear and accurate records of care provided, wellbeing activities and resident observations.
- Work as one team – Collaborate with colleagues across the home, attending training and team meetings while contributing to a positive, supportive and caring environment.
We're looking for someone who genuinely cares about making a difference and enjoys helping others live happy, fulfilling lives.
You'll bring:
- A caring, compassionate and person-centred approach, with a genuine passion for supporting others.
- Excellent communication and interpersonal skills, building trusted relationships with residents, families and colleagues.
- Empathy, patience and emotional intelligence, understanding the unique needs of every individual.
- The ability to motivate, encourage and engage residents in meaningful wellbeing activities that promote independence and quality of life.
- Strong observation skills and attention to detail, recognising changes in residents' wellbeing and responding appropriately.
- Good organisational and time management skills, with the ability to balance a varied workload in a busy care environment.
- A positive, proactive and flexible approach, working collaboratively as part of a supportive team.
- The ability to undertake the physical aspects of the role, including supporting residents with mobility and working across both the care home and hydrotherapy setting.
- A willingness to work a flexible shift pattern, including evenings, weekends and bank holidays.
We live by our values, and we'd love you to bring them to life every day:
- Nimble – Adapts to the changing needs of residents, providing compassionate support with flexibility and a positive attitude.
- Honest – Treats every resident with dignity, respect and kindness, delivering care with integrity and professionalism.
- Brilliant – Brings energy, creativity and enthusiasm to wellbeing activities, creating meaningful experiences that enhance residents' quality of life.
- Open – Builds trusted relationships with residents, families and colleagues, communicating with empathy, warmth and respect.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Ullswater Care Centre is a specialist care setting located in the peaceful village of Pease Pottage, in the heart of West Sussex. We are dedicated to supporting adults living with long-term neurological conditions, offering tailored, compassionate care in a calm and welcoming environment.
Our residents are surrounded by a close-knit community of like-minded individuals, and supported by a highly skilled nursing team who go above and beyond to ensure each person can continue to thrive and live meaningfully every day.
To help residents make the most of each day, we provide a programme of daily entertainment and activities, tailored to suit different abilities and interests. Whether it’s live performances, creative hobbies, or group activities, there’s always something to look forward to.
