JOB OVERVIEW:
We have an opportunity for you to join our team to follow up customer quotations daily with an objective to obtain relevant feedback and work towards converting these quotes to sales. To understand the product, lead times and margins and update the bespoke system with accurate information based on feedback received. Maintain and manage the CRM database.
You will liaise directly with the Internal Sales Executive and external BDM’s, assisting with sales calls, and administrative duties.
Logging and scheduling calls, actions and appointments.
Calling prospects that have shown an interest in our products via Mailshots, targeted marketing and website enquires.
You will be required to qualify leads in order to move them from prospect to quote status.
Working Hours 8.30am to 5pm Mon - Fri.
PRINCIPLE ACCOUNTABILITIES:
- Manage the daily action calls on quote follow up against set KPI.
- Understand the products, capabilities and production lead times.
- Ensure the system is updated accurately with correct callback dates and information.
- Qualify and move forward quotes set for calling back.
- Forecast any quotes that are confirmed orders.
- Learn and understand our A&W system to enable quote entry and adjustment.
- Updating reports as requested
- Updating the CRM system
- Any required administrative duties
- Using researching sites to generate new leads
KEY SKILLS & PERSONAL FACTORS
- Sales minded with a can-do attitude.
- Excellent telephone manner
- Ability to work in a team but also independently.
- Excellent attention to detail
- Ability to prioritise their time and multitask to plan and organize their day
- Must have the ability to think outside the box
- Flexibility of working hours in order to meet the needs of the business
Able to communicate effectively, both orally and in writing, with colleagues, customers and suppliers.
Who are ESG?
ESG Group Ltd is the UK’s leading independent glass processor, providing superior quality tailor made glass, exceptional service and product innovation. Our architectural glass can be found in most of UK’s busiest airports and train stations, as well as in Europe’s tallest and most striking buildings.
We pride ourselves on having the latest technology as well as innovation and exceptional customer service, which keeps us one step ahead of our competitors. At ESG, we adhere to the principle of fulfilling our clients’ needs and always operating with the goal of making our customers’ experience as straightforward and uncomplicated as possible.
What you’ll get from us.
- Competitive salary
- Pension contribution of 3%
- Good opportunities to progress
- Weekly pay
- Training and development programme
- Life assurance scheme
- Regular team building activities and events
- SMART Health scheme
Healthier is happier, which is why ESG offers SMART Health to all eligible employees. This service includes 24/7, 365 access to private GPs, Counselling and Mental Health Support, Nutrition and Fitness advice, Health Checks, Legal and Financial Advice, and Bereavement support. This not only covers you but your spouse and any children up to age 21.
Equal opportunities in Employment:
As an applicant, you can be assured that ESG will take positive steps to ensure all applicants are treated equally and fairly throughout the recruitment and selection process. All decisions are made in line with ESG’s equal opportunities and recruitment and selection decisions, are made on merit - in line with the job and skills requirements set for the vacancy.
Job descriptions relate to the particular job, define the qualifications, experience and other skills required in the role, and only include the necessary objective criteria for the satisfactory performance of the job.
ESG aim to offer a workplace that is free from discrimination, bullying, harassment and victimisation, and where all complaints are promptly investigated and dealt with. We are a diverse team and are proud of a working environment where a person’s identity and culture is valued and respected.
Job Types: Permanent, Full-time
Pay: Up to £28,000.00 per year
Benefits:
Ability to commute/relocate:
- Witham CM8 3UN: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Where do you live?
- Do you have your own vehicle?
- Do you have the right to work in the UK?
- have you experience in internal Sales Administration?
Work Location: In person
