Service Advisor
Salary: £31,200 Basic + Monthly Bonus (OTE £37,200)
Working Hours:
Monday to Friday: 08:00am – 6:00pm
1 in 4 Saturdays: 08:00am – 17:30pm
Join One of the UK's Most Ambitious Kia Dealerships
West End Garage has proudly been serving customers for over 60 years. We are a family-run business that believes people are our greatest investment, and we are looking for exceptional Service Advisors to join our growing team.
This is not just another customer service role. You will become the face of our aftersales department, helping customers throughout their ownership journey while earning excellent bonuses through outstanding customer care and service sales.
What You Will Do:
* Welcome customers into the dealership
* Book vehicles in for servicing and repairs
* Keep customers updated throughout the day
* Explain repair recommendations and gain authorisation
* Upsell additional maintenance and service products
* Work closely with technicians and the workshop
* Deliver industry-leading customer satisfaction
What We Are Looking For:
* Excellent communication skills
* Passion for delivering exceptional customer service
* Organised and able to multitask
* Positive attitude and team player
* Previous automotive experience is beneficial but not essential
What You will Receive:
* £31,200 basic salary
* Monthly upsell bonus (expected) £500 pcm
* OTE of £37,200
* Manufacturer training with Kia UK
* Career progression into Senior Advisor, Service Manager or Leadership roles
* Ongoing coaching and personal development
* Company car scheme available on completion of successful probation period
* Company pension
* Supportive family culture
If you enjoy helping people, thrive in a fast-paced environment and want genuine career progression, we would love to hear from you.
Job Type: Full-time
Pay: £31,200.00-£37,200.00 per year
Benefits:
- Company car
- Company pension
Ability to commute/relocate:
- Woking GU24 9LS: reliably commute or plan to relocate before starting work (preferred)
Experience:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
Licence/Certification:
Work Location: In person
