Student Onboarding Assistant (Part-Time)
Our Story
Barking & Dagenham College of Further & Higher Education is a dynamic, community-focused college with a strong reputation for technical and vocational excellence. Established in 1961 and operating across Barking and Rush Green campuses, we support thousands of learners and apprentices each year to develop the skills, confidence and qualifications they need to thrive.
We have invested over £50m in our facilities over the past nine years, including our East London Institute of Technology, creating outstanding learning and working environments for staff and students alike.
Join our Admissions and Onboarding team and play a key role in ensuring every applicant enjoys a welcoming, seamless and supportive experience from their first enquiry through to enrolment.
What You’ll Be Doing
As a Student Onboarding Assistant, you'll deliver exceptional customer service while supporting prospective students throughout every stage of the admissions journey. From providing information and advice to coordinating enrolment activities, you'll help ensure applicants receive the guidance and support they need to begin their studies with confidence.
Key responsibilities include:
- Provide outstanding customer service across email, telephone, webchat, social media and face-to-face enquiries.
- Offer accurate Information, Advice and Guidance (IAG) on courses, eligibility, funding and fee remission.
- Assess applications, support interviews and assessments, make offers within agreed entry criteria and manage applicant communications.
- Coordinate applicant interviews, onboarding activities and enrolment processes while maintaining accurate records.
- Produce learner ID cards and support the planning and delivery of key admissions and onboarding events.
- Contribute to Open Events, recruitment fairs and conversion activities to maximise enrolment.
- Maintain high standards of data accuracy, confidentiality and GDPR compliance.
- Support continuous service improvement by contributing to quality assurance activities and learner feedback initiatives.
What We’re Looking For
We're looking for a highly organised, customer-focused individual who enjoys helping people and thrives in a fast-paced environment.
You will ideally have:
- A general education to at least Level 2.
- Experience working in a busy administrative or customer service environment.
- Excellent communication and interpersonal skills, with the ability to engage confidently with learners from a wide range of backgrounds.
- Strong organisational skills and excellent attention to detail.
- Good IT skills and confidence using databases and digital systems.
- An understanding of confidentiality, data protection and GDPR requirements.
- A positive, friendly and proactive approach to customer service.
- A commitment to safeguarding, equality, diversity and providing an inclusive experience for every learner.
- A Level 2 Information, Advice and Guidance qualification and knowledge of Further Education admissions would be advantageous.
What’s In It for You?
We offer a wide range of benefits, including:
- Competitive salary between £22,668 - £25,082 (based on a 30 hour working week) and depending on experience.
- Generous holiday and pension packages.
- Ongoing learning and professional development opportunities.
- Free parking and access to travel-to-work and technology assistance schemes.
- The opportunity to join a friendly, collaborative team that helps shape every learner's first experience of Barking & Dagenham College.
Barking & Dagenham College is committed to best practice relating to safer recruitment and safeguarding. Please note that all employment checks are made in-line with the Keeping Children Safe in Education guidelines. For further information relating to onboarding expectations/our safeguarding framework, please speak with the Talent team directly.
As part of our commitment to a safe and professional working environment, Barking & Dagenham College may conduct a check of publicly available social media profiles (e.g. LinkedIn, X, Facebook etc.) as part of pre-onboarding checks. For further information, please request a copy of our Social Media Checks policy directly from the Talent team.
Barking & Dagenham College is proudly an inclusive employer, striving towards an open culture where everyone can bring their whole selves to work, safely and without fear of judgment or persecution. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. Should you require any reasonable adjustments as part of the recruitment process, please don't hesitate to let us know. You will not be disadvantaged for stating your needs, and we want to support you to do your best in this process.
