Working Pattern:
Full time
Advert Start Date:
03/09/2026
Advert End Date:
17/09/2026 12:00
Job Category:
Admin/Secretarial/Customer Services
Employment Location:
Town Hall, South Shields
Customer Service Advisor x 2 Posts
(Town Hall, South Shields)
£29,542 pa
Hours of Work
Monday to Friday, 09:00 – 17:00 but must be able to cover all shifts from time to time ranging between 08:00 and 18:30
You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.
This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.
For an informal discussion about this post, please contact Lynsey Robertson, Housing Customer Service Manager on (0191) 426 8302.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
We do not currently offer skilled worker visa sponsorship.
To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Thursday 17 September 2026.
