Company Overview
Enable Physios Limited is a growing physiotherapy practice providing high-quality musculoskeletal care across multiple clinic locations. We are currently looking for a reliable and organised Clinic Administrator / Patient Coordinator to join our Swansea Office.
This role is ideal for someone with experience in telecommunications, appointment booking, and clinic administration, who enjoys working in a fast-paced healthcare environment and providing excellent patient support.
You will play a key role in ensuring smooth day-to-day clinic operations, coordinating appointments, supporting clinicians, and maintaining high standards of patient communication.
Key Responsibilities
- Managing incoming calls, emails, and patient enquiries
- Booking, scheduling, and rescheduling appointments
- Coordinating patient diaries with physiotherapists and clinicians
- Updating and maintaining patient management software
- Ensuring accurate patient records and appointment tracking
- Communicating effectively with patients, clinicians, and referral partners
- Supporting the daily operations of the clinic
- Managing cancellations, DNAs (Did Not Attend), and follow-ups
- Assisting with administrative tasks and clinic coordination
Requirements
- Previous experience in telecommunications or appointment scheduling
- Experience using patient management software or booking systems
- Strong communication and organisational skills
- Ability to work in a fast-paced healthcare environment
- Good computer skills (email, scheduling systems, basic office software)
- Professional and patient-focused approach
Desirable:
- Experience working in a healthcare clinic or physiotherapy setting
- Experience managing clinician schedules
Job Types: Full-time, Part-time, Zero hours contract
Pay: £24,785.00-£25,000.00 per year
Application question(s):
- Have you previously worked in a clinic, healthcare setting, or similar administrative role?
Yes / No
- What booking or patient management software have you used before?
Short answer
- Are you comfortable handling high volumes of phone calls and patient enquiries?
Yes / No
- Are you able to commute to Swansea for this role?
Yes / No
- Do you have experience booking and scheduling appointments?
Yes/No
Work Location: In person
