Are you highly organised, detail-focused, and thrive in a fast-paced environment? Do you enjoy coordinating logistics, building relationships, and ensuring everything runs smoothly behind the scenes? If so, CalMac Ferries has an exciting opportunity for a Crew Travel Assistant to join our team.
About the Role
As our Crew Travel Assistant, you'll play a vital role in supporting our seagoing colleagues by co-ordinating and managing accommodation arrangements across the fleet. Working closely with Crewing and Training teams, vessels, and accommodation providers, you'll ensure crew members have safe, comfortable, and cost-effective accommodation whenever and wherever it's needed.
No two days are the same. From managing bookings and resolving accommodation queries to supporting operational planning and reporting, you'll be at the heart of ensuring our crews are where they need to be to keep our lifeline ferry services running.
What You'll Be Doing
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Booking and managing accommodation for crew members across the fleet
- Coordinating accommodation in line with vessel schedules and crew deployment plans
- Managing booking amendments, cancellations, and confirmations
- Acting as the main contact for accommodation-related queries from crews and internal stakeholders
- Building strong relationships with hotels and accommodation providers
- Supporting invoice validation, purchase orders, and cost control activities
- Maintaining accurate records and reporting on accommodation spend and usage
- Assisting with operational cover arrangements, including dry dock periods
- Supporting compliance with company policies, audit requirements, and data protection standards
- Participating in an out-of-hours on-call rota when required
What We're Looking For
We're seeking someone who can stay organised under pressure, manage multiple priorities, and deliver excellent service to both internal and external stakeholders.
You'll ideally have:
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Experience in administration, travel co-ordination, bookings, or a similar role
- Strong IT skills, particularly Microsoft Excel, Word, and Outlook
- Excellent communication and relationship-building abilities
- Outstanding organisational skills and attention to detail
- A proactive, solutions-focused approach
- Experience working with suppliers or service providers in a busy operational environment
A qualification in Business Administration or a related discipline would be advantageous but is not essential.
Why Join CalMac?
At CalMac, you'll be part of a dedicated team that plays a crucial role in connecting island and mainland communities across Scotland's west coast. Every member of our team contributes to delivering a safe, reliable, and customer-focused service, and this role is no exception.
If you're looking for a rewarding opportunity where your organisational skills can make a real operational impact, we'd love to hear from you.
Apply today and help keep our crews connected, supported, and ready to sail.
